[Wildscapes] My game freezes for a second when I have completed a level or when I buy a decoration and place it

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Chris Brown
6 months ago In Wildscapes
My game freezes for a second when I have completed a level or when I buy a decoration and place it

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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6 months ago

Hi there! I see that your Wildscapes game freezes for a second right after you complete a level or when you buy and place a decoration on your Kindle device with Android 5.1.1. I’d love to help you get that sorted out.

Just to better understand, does the freeze happen every single time at those moments? Also, have you tried any troubleshooting steps already, like restarting the device or updating the app?

Meanwhile, here’s a good starting point to try:

1. Restart your Kindle: This helps clear temporary glitches in the system and the app.
2. Check for game updates: Make sure Wildscapes is updated to the latest version from your app store, since updates often fix bugs causing freezes.
3. Clear the game cache (if available on your Kindle): Go to Settings > Apps > Wildscapes > Storage and clear cache. This removes temporary files that might slow the game.
4. Force close and reopen the game: Sometimes restarting the app can help it run more smoothly.
5. If the problem continues, consider uninstalling and reinstalling the game. Before uninstalling, ensure your game progress is synced to your Playrix account or Facebook, so you won’t lose it.

Given you’re on Android 5.1.1 (which is an older OS version), performance can occasionally be affected by system limitations too. If these steps don’t stop the freezes, it might help to close other apps running in the background to free up device resources.

Does this make sense so far? If you’ve already tried some of these, just let me know, and we can dig deeper! Also, I can check if there’s any specific known issue with Wildscapes on Kindle devices running your OS version.

Are you happy to try these steps?

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