[Playdoku] Black screen

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Patricia Coleman
1 year ago In Playdoku
Black screen

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Hello! I understand you're facing a black screen issue with Playdoku. Let’s work through this together. Could you provide a bit more detail on when the black screen appears? For example, does it occur when you launch the app, or is it during gameplay? Knowing this will help me assist you better.

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Patricia Coleman
1 year ago
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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Thank you for the information! It sounds like Playdoku is not starting up at all on your device. Let’s try a few steps to troubleshoot this issue:

1. Clear the App Cache:
- Go to Settings on your Android device.
- Select Apps or Application Manager.
- Find and tap on Playdoku.
- Choose Storage, then touch Clear Cache. This can remove any temporary data that might be causing problems.

2. Restart Your Device:
- Sometimes, a simple restart can fix issues. Hold down the power button until you see an option to restart. Give it a moment, then try launching Playdoku again.

3. Check for Updates:
- Make sure both your device's operating system and the Playdoku app are up-to-date. Go to the Google Play Store, search for Playdoku, and check if there's an update available.

4. Uninstall and Reinstall Playdoku:
- If the issue still persists, you might want to uninstall and then reinstall the app. This can help if any files are corrupted:
- Go to Settings > Apps, select Playdoku, and then tap Uninstall.
- Once uninstalled, go to the Google Play Store and reinstall Playdoku.

5. Check for Device Issues:
- Ensure there aren't any other apps malfunctioning. If multiple apps aren't starting, it might be a broader issue with your device.

If none of these steps resolve the issue, it may be necessary to reach out for more advanced support. In that case, feel free to contact Playdoku support directly at [email protected].

Are you satisfied with the solution I provided? Let me know if you need further assistance!

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