[Bobby Approved] Half of the screen is whited out

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Bill
5 months ago In Bobby Approved
Half of the screen is whited out

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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5 months ago

Hi! I understand half of your Bob app screen is whited out on your iPhone running iOS 18.6. Let’s figure this out together.

To start, could you tell me:
- Does the whiteout happen immediately when you open the app, or after some interaction?
- Have you recently updated the Bob app or your phone’s iOS version?
- Have you tried any fixes yet, like restarting the app or your phone?

Meanwhile, here are some initial steps we can try:

1. Force-close the app and reopen: Swipe up from the bottom and hold to see your app switcher, then swipe the Bob app off the screen. Open it again to check.
2. Restart your iPhone: This can clear temporary glitches.
3. Check for app updates: Open the App Store, tap your profile icon, and see if Bob has an update available.
4. Reinstall the app: Delete the Bob app, then reinstall it fresh to clear any corrupted data.

If you’ve tried these already, let me know—I can guide you deeper into settings or check for server issues related to the app.

Are you able to try these steps and tell me what happens?

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