[New Jersey Lottery] Million Dollar Replay not allowing me to scan tickets on iPhone. Haven't scanned any for days.

T
Tom
2 months ago In New Jersey Lottery
Million Dollar Replay not allowing me to scan tickets on iPhone. Haven't scanned any for days.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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2 months ago

Hi there! I understand you're having trouble scanning your Million Dollar Replay tickets on your iPhone using the New Jersey Lottery app. Just to get started, could you tell me if you've tried scanning before and if the camera opens but doesn't read the ticket, or if the app doesn't even launch the scanner? Also, have you updated the app recently?

Meanwhile, here are some steps we can try that often help with scanning issues on the NJ Lottery app:

1. Restart the App: Sometimes closing the app completely and reopening it can fix temporary glitches.
2. Restart Your iPhone: Turning your phone off and on can refresh your system and potentially resolve the problem.
3. Update the App: Make sure you have the latest version of the New Jersey Lottery app from the App Store.
4. Check Camera Permissions: Go to your iPhone's Settings > Privacy > Camera, and ensure the NJ Lottery app has permission to use the camera.
5. Reinstall the App: Uninstall the NJ Lottery app and then reinstall it fresh from the App Store. Some users have found this resolves scanning problems1.

If none of these work, a couple more advanced tips could be:
- Lower the camera resolution if your phone settings allow it, as sometimes high resolution settings interfere with barcode scanning10.
- Ensure that your ticket barcode is clean and unwrinkled, and try scanning in good lighting.

Could you please try these and let me know what happens? If it still doesn't work, I can look into additional options for you.

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