Hi there! I'm sorry to hear that you're having trouble scanning your scratch-off tickets with the New Jersey Lottery app on your iPhone. That can be really frustrating! Let’s work together to figure this out.

Here are a few steps we can try to troubleshoot the issue:

1. Update the App: Make sure you have the latest version of the New Jersey Lottery app installed. You can check for updates in the App Store. Just open the App Store, tap on your profile icon at the top right, and scroll to see if there's an update available for the lottery app.

2. Reinstall the App: Sometimes, reinstalling the app can resolve any scanning issues. Delete the New Jersey Lottery app from your iPhone, then go to the App Store and reinstall it. This helps refresh the app’s settings and functions.

3. Check Camera Permission: Make sure that the app has permission to use your device's camera. Go to Settings > Privacy > Camera and ensure the New Jersey Lottery app is enabled.

4. Lighting and Focus: Ensure you’re scanning in good lighting conditions and that you are holding the camera steady. Sometimes if the ticket is too far or too close, it can have trouble picking up the barcode.

5. Restart Your Phone: A quick restart can sometimes resolve minor issues. Many times, it can help "reset" things just enough to fix scanning problems.

If you've already tried these steps or if it still doesn't work, let me know, and we can explore some deeper troubleshooting options together! Are you satisfied with the solution I provided so far?