Hi there! I understand you're seeing the message "To comply with Google Play Store policy, features are currently unavailable" in the New Jersey Lottery app. Could you tell me which features are unavailable for you? For example, is it the playslip view for favorites, ticket scanning, or something else? Also, have you recently updated the app or noticed this issue after an app update?

This info will help me guide you better. Meanwhile, here’s some general info and steps we can try:

1. App Update Check
Make sure you have the latest version of the New Jersey Lottery app installed from the Google Play Store. Sometimes, compliance issues get fixed in updates.

2. App Restart and Cache Clear
Close the app completely, then reopen it. If the problem stays, on your Android device, go to Settings > Apps > New Jersey Lottery > Storage, then clear the cache (do NOT clear data unless necessary).

3. Check Network Connection
Ensure your device has a stable internet connection, as features might need to verify compliance with servers.

4. Permissions Check
Confirm the app has all required permissions enabled, especially related to storage, location, or notifications, as policy compliance sometimes relates to permission handling.

From what I understand, the issue is due to Google Play requiring app compliance with updated policies, which may temporarily disable certain features until the app update fully aligns with these policies. This is why the message appears.

If these steps don’t help, the app developers may be in the process of resolving the compliance issue on their side. I can recommend contacting New Jersey Lottery support via email at [email protected] for updates on the status or potential workarounds.

Let me know which features are affected or if the app behaves differently after these steps! Are you satisfied with this guidance so far?

my favorites playslip

Thanks for letting me know it's the favorites playslip feature that's unavailable. That helps a lot!

The favorites playslip lets you create and save ePlayslips with your favorite lottery numbers to make quick plays, which is a popular convenience feature1.

Given the message about Google Play Store policy compliance, it sounds like the app has temporarily disabled this feature while addressing policy requirements. Here’s what you can try next to see if the feature becomes available again:

1. Update the App
Check if there’s an update for the New Jersey Lottery app in the Google Play Store. Policy-related fixes often come in updates.

2. Reinstall the App
If the app is up to date but the feature is still unavailable, uninstall the app, restart your device, and reinstall it. This clears possible corrupted data affecting functionality3.

3. Check for App Announcements
Sometimes, the New Jersey Lottery will post announcements about feature availability or issues on their website or app store description. Reviewing those might provide an expected timeline for restoration.

4. Contact Support
If it’s urgent or the issue persists after reinstalling and updating, you can email New Jersey Lottery support at [email protected] for direct assistance and updates on the feature's status.

Right now, because this is a policy compliance matter, it’s likely controlled on their end until they complete required updates to meet Google’s rules.

Does this help clarify the situation? Would you like me to walk you through reinstalling the app or help with anything else relating to your favorites playslip feature?