[TouchTunes] Lost credits

S
Smone
1 year ago In TouchTunes
Lost credits

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Hello! I understand you're having an issue with lost TouchTunes credits. Let’s get this sorted out together. Could you provide me with a bit more detail? For instance, did you recently make a purchase, or have your credits simply disappeared from your account?

Knowing the specifics will help me guide you more effectively!

S
Smone
1 year ago

Simply disappered

user
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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

View Profile
1 year ago

Thank you for the additional information! Let's try to identify what might have caused your credits to disappear. Here are a few steps you can take to troubleshoot the issue:

1. Check Your Account: Ensure that you are logged into the correct TouchTunes account. Sometimes, credits may appear in another linked account.

2. Refresh the App: Close the TouchTunes app completely and then reopen it. This can help refresh your session and update any changes in your account.

3. Check for App Updates: Make sure that your TouchTunes app is up to date. Sometimes, an older version can cause glitches.

4. Clear Cache: If your app supports it, clearing the app cache may resolve some issues. You can also try uninstalling and reinstalling the app.

5. Contact Support: If the credits are still missing after trying these steps, the best course of action may be to reach out to TouchTunes support for further assistance. You can email them at [email protected] and include your account details and a description of the issue.

Would you like assistance with any of these steps? Or perhaps specific help with reaching out to support?

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