Hi there! I see you’re having trouble with TouchTunes where the places aren’t showing up and only a grey bar flashes. Let’s get to the bottom of this.

To start, could you let me know if you’re currently connected to Wi-Fi or using mobile data? Sometimes connectivity can affect the display of nearby locations. Additionally, please confirm if you’ve tried any troubleshooting steps already, like restarting the app or your device.

Once I have that info, I’ll guide you through some potential solutions!

Wifi/mobile fine. I can see one place and see what is being played and thats it. When i hot the “all” flashes grey bars and no other locations show up.

Thanks for providing those details! It looks like there may be an issue with the app refreshing the places. Here are a few steps you can take to try to resolve this:

1. Refresh the Places Tab: You can do this by dragging the map with your finger to reload the Places, or by selecting another tab, like the Profile or Play tab, and then going back to the Places tab.

2. Restart the App: Fully exit the TouchTunes app and then relaunch it. This can help clear temporary issues.

3. Check Location Settings: Ensure that your location services are enabled for the TouchTunes app. You can check this by going to your iPhone's Settings > Privacy & Security > Location Services > TouchTunes, and make sure it's set to “While Using the App” or “Always”.

4. Clear App Cache (if applicable): Some users have found success by clearing the cache of the app. Since iOS doesn’t have a direct way to clear the app cache, reinstalling the app can also help, which you mentioned you haven't tried yet.

5. Network Reset: As a last resort, you might want to reset your network settings by going to Settings > General > Reset > Reset Network Settings. Note that this will remove saved Wi-Fi passwords, so make sure you have those on hand.

If these steps don’t help, it may be best to reach out directly to TouchTunes support for further assistance. You can email them at [email protected].

Are you satisfied with these suggestions, or is there anything else you'd like me to assist you with?

TouchTunes connection issue with 'All locations' tab

Thanks for your patience! Since the issue seems to be with TouchTunes not displaying all locations in the ‘All’ tab, I found some helpful information that may assist.

1. Refreshing the Places Tab: As mentioned earlier, try refreshing by dragging the map or switching to another tab and back again. Sometimes it just needs a little nudge to update properly. You can refer to more detailed instructions in the TouchTunes Help Center here 1.

2. Possible Location Limitations: It’s possible that there may not be any jukebox locations in your area that meet the criteria for display. You can check if they have other locations by visiting the troubleshooting section for technical issues here 2.

3. Reinstall the App: If you haven't done this yet, uninstalling and reinstalling the TouchTunes app can often resolve persistent issues like this.

If the problem still persists after trying these steps, the best course of action would be to contact TouchTunes support at [email protected] for more personalized assistance.

Are you satisfied with the solutions I’ve provided, or is there anything else you’d like to explore?