Hi there! I understand that during your training, some participants had trouble accessing your Padlet even though they had the ID and password. I'd like to help you get this sorted out.

To start, could you let me know:
- How you are sharing the Padlet link and password with participants (e.g., email, chat, etc.)?
- Are participants entering both the ID and password exactly as provided?
- Are they seeing any specific error messages when trying to access?
- Are participants trying to access via the Padlet app or a web browser?

Meanwhile, here are some quick steps to try:

1. Double-check Access Settings: Make sure your Padlet’s access permissions are set correctly. Sometimes, if the Padlet is set to "hidden" or restricted to certain users, it might block some from joining even with a password. You can review this by opening your Padlet, clicking the "Share" button, and then checking the "Privacy" or "Access" settings. Ideally, set it to "Secret" or "Password protected," but confirm the password matches what you gave out.

2. Verify Password Accuracy: Confirm that participants are using the exact password without extra spaces or typos. If unsure, you could reset the password yourself and share the new one, ensuring everyone is on the same page. You can reset the password in the Padlet privacy settings.

3. Link vs ID Confusion: Padlet is usually accessed via a link rather than a separate ID. Are participants trying to enter an ID and password separately? Usually, sharing the direct Padlet URL along with the password is all they need.

4. Browser or Device Issues: Since your participants use various devices or browsers, ensure they are using supported web browsers. Given your device is WebKit on Windows 10, participants should try common browsers like Chrome, Firefox, or Edge. Clearing browser caches or trying incognito/private mode can also help.

If these steps don’t clear the issue, please share any error messages you or the participants have received. That will help me guide you further.

Are you okay to try this out and let me know how it goes?