Hi! Thanks for reaching out about your subscription concern. To help get this sorted, could you please confirm a couple of things for me?

1. Are you using PaperKarma on Windows directly, or is this via a mobile app on your phone?
2. Which payment method did you use for your subscription (Apple, Google Play, credit card through website, etc.)?
3. Do you see the subscription status or receipt within the app or only in your email or bank statement?

Sometimes subscription recognition issues happen because the app doesn't sync correctly with the store's purchase info, especially if there was a sign-in change or device switch. Once I know more, I can guide you through the next steps!

I use it via a mobile android app. Received the receipt via email. pay automatically via credit card

Thanks for the info! Since you are using the PaperKarma app on Android and paid via credit card (outside of Google Play's in-app billing), sometimes the app doesn’t automatically detect those purchases because the receipt and subscription verification happens differently compared to store-based payments.

Here’s what you can try step-by-step to fix this:

1. Ensure you are signed in with the correct account: Open the PaperKarma app and double-check you are logged in with the same account/email you used to subscribe.

2. Restore Purchases inside the app:
- Open PaperKarma on your Android device.
- Look for the in-app subscription icon or settings (usually a credit card or account icon).
- Tap it and see if there’s an option to “Restore Purchases” or “Verify Subscription.”
This is a common step to sync your active subscription with the app.

3. Check for app updates: Go to the Google Play Store and make sure your PaperKarma app is updated to the latest version, as updates often fix syncing or receipt recognition bugs.

4. Log out and log back in:
- Sometimes signing out and back into your account in the app forces the subscription to refresh on their servers.

5. Reinstall the app:
- Backup any important data if needed.
- Uninstall the app from your Android device.
- Reinstall it from Google Play, then sign in again and attempt to restore purchases.

If after these steps the app still prompts you to sign up again, the subscription might not be recognized due to a backend mismatch. At that point, please consider forwarding your receipt and account details to our human support at [email protected] so they can manually check and resolve your subscription status.

Would you like me to help guide you through any of these steps now? Are you able to see a "Restore Purchases" option in your app’s settings?