Hi there! I see you're having trouble confirming your email for the Merlin Bird ID app, and you're getting an "Access Denied" message when trying to access the confirmation link. That definitely sounds inconvenient. Let's work through this together.
To clarify, are you trying to confirm the email through a link sent to your inbox that leads to a page like "http://eepurl.com/FeMgb" but it shows "Access Denied"? Also, is this happening on your WebKit browser on Android 16?
Here are some steps we can try to resolve this:
1. Check the Link and Browser: Sometimes, links from email newsletters or signups are routed through mailing services (like MailChimp’s eepurl addresses). Your browser or network settings may be blocking access. - Try opening the confirmation link in a different browser app on your device (like Chrome or Firefox). - If you don’t have another browser, you can copy the link and open it on a desktop or different device to see if it works there.
2. Clear Browser Cache and Cookies: Sometimes cached data or cookies interfere with accessing certain URLs. - Go to your WebKit browser settings on your Android device. - Clear cache and cookies. - Then try opening the confirmation link again.
3. Check Network Restrictions: If you are on a restricted network (like a corporate, school Wi-Fi, or VPN), it might block certain links. - Switch to a different network, like mobile data rather than Wi-Fi, and try again.
5. Resend Confirmation Email: If you haven’t tried this yet, request a new confirmation email from the Merlin app or website to ensure the link is fresh.
If after trying these things the problem persists, please let me know. I can then help to escalate the issue or check if there are any known server or service-side restrictions impacting email confirmation links currently.
Are you able to try these steps and update me on what happens? That way I can guide you further!
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Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
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Hi there! I see you're having trouble confirming your email for the Merlin Bird ID app, and you're getting an "Access Denied" message when trying to access the confirmation link. That definitely sounds inconvenient. Let's work through this together.
To clarify, are you trying to confirm the email through a link sent to your inbox that leads to a page like "http://eepurl.com/FeMgb" but it shows "Access Denied"? Also, is this happening on your WebKit browser on Android 16?
Here are some steps we can try to resolve this:
1. Check the Link and Browser:
Sometimes, links from email newsletters or signups are routed through mailing services (like MailChimp’s eepurl addresses). Your browser or network settings may be blocking access.
- Try opening the confirmation link in a different browser app on your device (like Chrome or Firefox).
- If you don’t have another browser, you can copy the link and open it on a desktop or different device to see if it works there.
2. Clear Browser Cache and Cookies:
Sometimes cached data or cookies interfere with accessing certain URLs.
- Go to your WebKit browser settings on your Android device.
- Clear cache and cookies.
- Then try opening the confirmation link again.
3. Check Network Restrictions:
If you are on a restricted network (like a corporate, school Wi-Fi, or VPN), it might block certain links.
- Switch to a different network, like mobile data rather than Wi-Fi, and try again.
4. Try the Manual Confirmation Form:
The Merlin/Bird ID team provides a manual email confirmation form to submit your email and confirm your subscription without going through the tricky URL. You can try submitting your email here:
https://cornell.us2.list-manage.com/subscribe?u=b35ddb671faf4a16c0ce32406&id=c3caf53a80
5. Resend Confirmation Email:
If you haven’t tried this yet, request a new confirmation email from the Merlin app or website to ensure the link is fresh.
If after trying these things the problem persists, please let me know. I can then help to escalate the issue or check if there are any known server or service-side restrictions impacting email confirmation links currently.
Are you able to try these steps and update me on what happens? That way I can guide you further!