Hi! I want to make sure I understand your situation correctly. You mentioned that you have multiple accounts that seem lost or deleted despite using a profile on the Gizmo app. Could you tell me a bit more about these accounts? Are these user accounts within the Gizmo app, or are they related to devices like GizmoWatch linked to profiles? And when you say "using a profile," do you mean a parent or child profile in the app?

This info will help me guide you better on how to restore or recover those accounts. Meanwhile, if you tried anything already, please share that too!

They were child accounts and some of them had a profile with emails

Thanks for the extra detail! Since these are child accounts within the GizmoHub app, some with profile emails, and you’re finding them lost or deleted, let’s go through how to possibly recover or restore them.

Here’s a step-by-step to start:

1. Check Account Login:
First, confirm you are logged into the correct parent GizmoHub account under which those child profiles were created. Sometimes accounts can be linked to a specific email or phone number.

2. Review Child Profiles in GizmoHub:
Open the GizmoHub app. Tap on "More" and then “Manage Children” or directly check if the child profiles still appear in the list. If they do, select them to check for any restoration or reactivation options.

3. If Profiles Are Missing, Try Adding Children Again:
If you do not see the child profiles, you might need to re-add those child accounts manually. When adding a child, you can enter the child’s name, birth date, and email to re-establish the profile. This is explained in the official guide for adding child profiles here: 1.

4. Check Email and Communication:
Since you noted profiles had emails, if those child accounts had been registered under certain emails, you might check those email inboxes/spam folders for any notification of account activity or deletion that could help recovery.

5. Device-Specific Reset:
If the child profiles relate to Gizmo watches and those watches appear disconnected, you can reset the watch device from the app and then re-add the watch to the child’s profile. This process is described here: 3.

6. Contact Support if Needed:
If after these steps you still cannot see or restore the child accounts, sometimes account data may be affected on the backend. You might need to contact Gizmo support to check your account and restore profiles if possible.

Please try these steps and let me know what you find. I’m here to help you dig deeper or assist with contacting support if necessary. Are you able to see any of the child profiles in your GizmoHub app right now?

I am a student, not a parent...

Thanks for clarifying that you’re a student, not a parent. That changes the approach to your Gizmo app accounts quite a bit. Generally, the Gizmo system is designed with parent accounts managing child profiles and devices. Student access is usually more limited and different from parent access.

Here’s how the access types typically differ:

1. Parent Access:
- Parents or guardians create and manage child profiles, including linking devices like Gizmo watches, setting permissions, and monitoring activity.
- They can add or remove child accounts, control settings, and receive notifications.

2. Student Access:
- Students usually have more restricted access, often just their own profile or device use.
- They may not have permission to create, restore, or manage child accounts within the app.
- Student accounts often need to be linked or managed by a parent or administrator to recover lost profiles.

Because you are a student, access to restoring or managing accounts would typically require involvement from a parent or guardian who has the administrative privileges. If the accounts were created by a parent and have since disappeared, the parent’s account likely holds the key to restore or reactivate those child profiles.

If you don’t have access to the parent account, your best bet is to reach out to the person who originally set up those child profiles (usually a parent or guardian) and ask them to help recover the accounts from their GizmoHub parent profile.

Would you be able to contact the parent or administrator who set up these accounts? If not, I can help you figure out the next best step based on your situation.

Let me know how you'd like to proceed! If you want, I can also look up more details about student access features.

My parent made an account for me but it got lost

Thanks for explaining that your parent created an account for you but now it’s lost. Since the parent account manages child profiles on the GizmoHub app, recovery usually involves the parent’s access. Here’s how you both can try restoring your child profile or account:

1. Parent PIN or Account Login:
Ask your parent to make sure they remember their parent account login credentials and the Parent PIN. This PIN controls access to managing child accounts. If the PIN is forgotten, they can retrieve or reset it by following these steps:
- Go to the GizmoTablet knowledge base on Verizon’s site for how to retrieve or change the Parent PIN: 1.

2. Parent Logs into GizmoHub:
Once your parent has the login and PIN, they should open the GizmoHub app and access the Parent Dashboard to see all linked child accounts. Sometimes accounts seem “lost” because the parent might be logged into a different account or the app needs refreshing:
- More on accessing the parent dashboard: 2.

3. Check for Account or Profile Removal:
If the child account was accidentally deleted, unfortunately, direct app recovery options are limited. Your parent might need to create the child profile again in the GizmoHub app. If the profile was linked with an email, check that email for any notifications about account deletion or recovery steps.

4. Password Reset:
If you remember your child account email but can’t log in as a child, the password reset can be attempted through the Gizmo app or website, provided your parent enables password recovery methods: 4.

5. Contact Gizmo Support:
If your parent cannot recover or access the parent dashboard or re-add the child profile, contacting Gizmo support directly might be needed as they can verify accounts and help restore access if possible.

To sum up, the key step is your parent regaining access to their GizmoHub parent account and dashboard. From there, the child profile associated with your account can be managed or restored. Could you check with your parent if they still have their parent account credentials and PIN? Or if they need help retrieving the parent PIN?

I’m happy to guide you through any of these steps! Are you able to reach your parent to try these?