Hi there! I see you're having trouble with the Simply Draw app on your Kindle running Android 11, and you’re getting the message "This device is not compatible with this version." Let’s see if we can get you up and running.

A couple of quick questions to start:
- Did you try installing the app from the Google Play Store directly?
- Have you checked if your device’s Google Play certification status is valid? (This can sometimes block app installs.)

Assuming you have done the basics, here’s a step-by-step guide to troubleshoot this:

1. Restart Your Kindle: Sometimes a simple reboot can refresh the system and fix installation issues.

2. Check for System Updates: Go to Settings > System > Updates and make sure your Kindle’s Android version and security patches are up to date. Even though you are on Android 11, there might be pending updates that improve compatibility.

3. Clear Google Play Store Cache & Data:
- Go to Settings > Apps > Google Play Store
- Tap Storage & cache
- Choose Clear Cache, then Clear Data
Then try to install Simply Draw again.

4. Verify Google Play Certification:
- Open Google Play Store
- Tap Menu (three lines) > Settings
- Scroll down to “Device certification”
If it says “Device is not certified,” some apps won’t be available. Unfortunately, this is common on some Kindle devices as Amazon uses a modified Android version.

5. Try Installing the APK: If the app isn’t officially available for your device, you could try downloading the APK (Android Package Kit) of Simply Draw from a trusted source or Simply Draw’s official site if they offer one. This bypasses Play Store restrictions, but only do this if you trust the source to avoid security risks.

6. Contact Support: If the above steps don’t work, it might be that Simply Draw’s current version isn’t compatible with Kindle devices or your specific OS build. I can escalate this to our app developers to check compatibility on Kindle devices.

If you want, I can guide you through any of these steps in detail or help check your certification status. Let me know what you’ve tried or want to try first!

Are you satisfied with this direction, or shall we dig deeper?

Not

Thanks for letting me know you’re still having trouble with the Simply Draw app on your Kindle. Since your initial message mentioned a compatibility issue and now a general “not working” problem, let’s clarify a few things to help narrow down the cause:

1. Are you able to install the app on your Kindle at all? Or is the issue that it won’t install because of compatibility?
2. If installed, what exactly happens when you try to open or use the app? Does it crash, freeze, show error messages, or fail to load content?
3. Are you logged in with your Simply Draw account properly? Sometimes login-related issues can prevent app functionality.
4. Have you subscribed to the premium version, and if so, are you experiencing problems accessing premium features?

Based on what I found, Simply Draw does not officially support Amazon Fire tablets (and Kindle Fire is an Amazon device), so some bugs or issues may appear if you try to use the app there, which could relate to the compatibility warning you saw6.

Here’s what I recommend as next steps:

1. Check App Installation & Updates
Confirm the app is installed from an official source if possible. Since Kindle devices often use Amazon’s Appstore and not Google Play, you might have an outdated or incompatible version. Try uninstalling and then reinstalling if possible.

2. Log In Correctly
Make sure you log in with the right email and subscription info. If you’re having trouble with premium access, there are specific account-related fixes on our help site2.

3. Test Basic Functionality
Open the app and try minimal actions: start a new drawing, access lessons. Note if it crashes or freezes.

4. Consider Device Limitation
Since full support isn’t guaranteed on Kindle Fire devices, some features may not work properly even if installed. If you find the app unusable, switching to a supported Android or iOS device could help.

If these steps don’t resolve the issue, I can escalate this to our technical team for a deeper look. Could you please share the answers to the points above? That will help me tailor the next guidance perfectly for you.

Are you satisfied with this plan so far?

Is Simply Draw app down today?

Hi! I checked the current status of the Simply Draw app for you. Good news—the app is sailing smoothly with no known issues today. So, any problems you’re experiencing are likely related to your device or setup rather than a service outage1.

If you want, we can continue troubleshooting your Kindle compatibility or installation concerns. Just let me know!

Are you satisfied with this answer, or would you like me to help you with more detailed steps?