Hi there! I understand you're having trouble opening both the pool gates and the gym door using the Gatewise Multifamily-Access app, while other access points are working fine. To help you better, I have a couple of quick questions:

1. Are you able to see the pool gates and gym door listed in your Gatewise app?
2. Have you checked if Bluetooth is enabled on your iPhone, since the app often uses Bluetooth to communicate with gate modules?
3. When you try to open those specific access points, do you get any error messages or does nothing happen at all?

Meanwhile, here’s a step-by-step approach that usually helps in similar situations:

1. Confirm Bluetooth is Enabled: Go to your iPhone’s Settings > Bluetooth, and make sure it's switched on. The app needs this to connect to the pool gates and gym door modules.

2. App Permissions: Check if the Gatewise app has permission to use Bluetooth and location services (Settings > Privacy > Bluetooth and Location).

3. Restart the App: Close the Gatewise app completely (swipe it up from the app switcher) and reopen it.

4. Force Refresh Access Points: Sometimes you can refresh the access list within the app or log out and log back in to update access permissions.

5. Check Access Hours: Some amenities like the pool or gym may have restricted access hours set by management. Confirm with your property if those doors are supposed to be accessible at the time you are trying.

6. Reset Gatewise Module (for management): If you have management access or know the onsite manager, a reset of the specific Gatewise module for the pool/gym gate sometimes fixes the connection.

If you've already tried some of these or the issue persists, please let me know which steps you've done, and what happens when you try them. That way, I can help you further or guide if we need to escalate to Gatewise support.

Does this sound like a good plan for you?