[Gatewise Multifamily-Access] Set up won't complete. Do not receive text and App shuts down.

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Daniel White
11 months ago In Gatewise Multifamily-Access
Set up won't complete. Do not receive text and App shuts down.

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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11 months ago

Hi! I see you're having trouble completing the setup for the Gatewise Multifamily-Access app, not receiving the verification text, and the app is shutting down unexpectedly. Let's get this sorted out together.

To start, could you please tell me a little more about your setup process? For example:

- Are you trying to create an account or log in?
- At what exact step does the setup stop?
- Are you connected to Wi-Fi or mobile data?
- Have you tried restarting your device or reinstalling the app?
- Also, do you see any error messages before the app closes?

This info will help me guide you better. Meanwhile, here are some initial steps you can try on your Windows 10 system using the WebKit browser:

1. Check Network Connection: Make sure you have a stable internet connection. Try browsing a few websites to confirm.
2. Clear Browser Cache: Sometimes cached data causes glitches. Go to your browser settings to clear cache and cookies, then restart the browser.
3. Verify Phone Number: Double-check that the phone number you entered for receiving the text message is correct and that your mobile device can receive texts.
4. Allow Permissions: If the app needs permissions for notifications or other functions, ensure they are enabled.
5. Update or Reinstall: Check if there’s an update for the app. If not, try uninstalling and reinstalling it.

If after these the problem persists, there may be deeper app or server issues we can explore. Let me know what you’ve tried and what you observe!

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