To resolve the issue with the BBC Sounds app loading from cache but failing to connect and play today's information, follow these steps:

1. Reboot Your Device:
Start by restarting your Android device. This simple action can often clear temporary glitches.

2. Clear Cache and Data:
- Go to Settings on your device.
- Navigate to Apps or Application Manager.
- Find BBC Sounds in the list.
- Tap on Storage and then select Clear Cache. After clearing the cache, tap Clear Data as well. This ensures that all old data is removed and the app can refresh its information.

3. Reinstall the BBC Sounds App:
- Uninstall the BBC Sounds app from your device. This can help reset the app completely.
- Reinstall the app from the Google Play Store. Make sure you download the latest version to avoid bugs present in older versions.

4. Check Internet Connection:
- Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if there is any improvement.
- If you are using Wi-Fi, try rebooting your router by unplugging it for about 30 seconds, then plugging it back in.

5. Disable VPN:
If you are using a VPN service, disable it and check if the app connects properly. VPNs can sometimes interfere with the app's ability to access content.

6. Check for App Updates:
Open the Google Play Store, search for BBC Sounds, and see if there are any pending updates. Install them if available.

7. Access via a Web Browser:
If the app continues to malfunction, consider using the BBC Sounds web service. You can access it directly through your web browser at www.bbc.co.uk/sounds - [learn more].

If you follow these steps and the problem persists, it may be worthwhile to consult BBC Sounds’ support pages for further assistance or to check if there are known issues affecting service availability.

For detailed help on fixing issues specifically with BBC Sounds, you can refer to their help page on mobile and tablet issues here - [learn more].

Loads from cache ? into screen, but will not connect to show today's info and will not play.

To address the issue with the BBC Sounds app loading cached data but failing to connect to show current information or play audio, please follow these steps meticulously:

1. Restart Your Device:
Reboot your Android device to clear temporary software glitches that may be causing the app to malfunction.

2. Clear App Cache and Data:
- Navigate to Settings on your device.
- Tap on Apps (this may vary depending on your device).
- Locate and select BBC Sounds from the list of applications.
- Go to Storage and tap Clear Cache.
- After caching data is cleared, tap Clear Data to reset the app's storage information.

3. Reinstall the BBC Sounds App:
- Uninstall the BBC Sounds app by either pressing and holding its icon and dragging it to the uninstall option or through the Apps menu in Settings.
- Reinstall the app from the Google Play Store. Make sure you have the latest version to avoid any outdated compatibility issues.

4. Check Internet Connection:
Ensure your device is connected to a stable internet connection. You can switch between Wi-Fi and mobile data to test connectivity as follows:
- If on Wi-Fi, consider rebooting your internet router by unplugging it for 30 seconds and then plugging it back in.
- If using mobile data, ensure you are in an area with good coverage.

5. Disable VPN (if applicable):
If you are using a VPN, it's recommended to disable it. VPNs can sometimes disrupt the app's connection to the internet, preventing proper loading of content.

6. Update the App/Clear Browser Cache:
Make sure that you are using the most updated version of the application. You can check this in the Google Play Store.
Alternatively, if using a web browser, clearing your browser cache can also help resolve issues. You can find details on how to clear browser cache in your specific browser settings.

7. Use the Web Version as an Alternative:
If the app continues to experience issues, you can access BBC Sounds through a web browser by visiting www.bbc.co.uk/sounds - [learn more].

8. Consult BBC Sounds Support:
If none of the above methods resolve the issue, it may be beneficial to refer to the BBC Sounds help page for further guidance and specific troubleshooting steps for mobile and tablet issues here - [learn more].

By methodically going through these steps, you should be able to troubleshoot and potentially resolve the issue you're experiencing with the BBC Sounds app.