[BBC Sounds] After opening the app it constantly cycles rather than obeying directions to open Home, or My Sounds

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Sarah eno
1 year ago In BBC Sounds
After opening the app it constantly cycles rather than obeying directions to open Home, or My Sounds

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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1 year ago

Hi there! I understand you're facing issues with the BBC Sounds app continually cycling without loading the Home or My Sounds sections. Let's work together to troubleshoot this.

To start, could you let me know if you have attempted any fixes already, such as restarting your device or reinstalling the app? This will help me avoid repeating steps you've already tried.

If you haven't done these yet, here’s a step-by-step approach we can take:

1. Restart Your Device: Sometimes, simply restarting your device can resolve temporary glitches.

2. Clear App Cache:
- Go to Settings on your Android device.
- Scroll down and tap on Apps or Application Manager.
- Find and tap on BBC Sounds.
- Tap on Storage, then select Clear Cache.

3. Reinstall the BBC Sounds App:
- If the cycling issue continues, try uninstalling the app. To do this, press and hold the BBC Sounds app icon, then select Uninstall.
- After that, go to the Google Play Store, search for BBC Sounds, and reinstall it.

4. Check for Updates: Make sure your device’s software is up to date. Head to Settings > System > Software update.

5. Use the Web Version: If the app still doesn't work, you can temporarily use the BBC Sounds website on your browser as a workaround.

If these steps don’t resolve your issue, it might be a good idea to check if there are any ongoing server issues on the BBC side. Let me check for any external details that might assist us further.

Just a moment!

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