Hi! Sorry to hear the BBC Sounds app isn't opening on your Android device. Let's work through this together and get it sorted.

First, just to check, when you try to open the app, does it crash immediately, or does it load and then freeze? Also, have you recently updated the app or your Android OS?

Meanwhile, here are some initial steps to try that often resolve app opening issues:

1. Clear the App Cache:
- Go to your device’s Settings.
- Find Apps or Applications, then look for BBC Sounds in the list.
- Tap on it, then select Storage and choose Clear Cache.

2. Force Stop and Restart the App:
- In the same app info screen, tap Force Stop.
- Then try opening the app again.

3. Restart Your Device:
- Sometimes a quick reboot resolves temporary glitches.

4. Uninstall and Reinstall the App:
- Remove the BBC Sounds app.
- Go to the Google Play Store, download and install it again.

Since your device is running Android 10 with WebKit browser, there shouldn’t be any compatibility issues, but ensuring the app is fresh often helps1.

After trying these, if the app still won’t open, let me know if there were any error messages or unusual behavior. That will help me guide you further.

Are you happy to start with these steps?

I have already done all the above, cleared cache plenty of storage space restarted after uninstalling. it's an android 13. Unusual behaviour has been after listening to something & switching off the next time I switch on it just goes round & round but won't connect, so if I restart the phone it allows me to listen but now that has stopped too.

Thanks for the detailed info, that really helps narrow things down. Since you’re running Android 13 and mentioned the app spins trying to connect after switching off, then temporarily works after a phone restart—but now even that has stopped—it sounds like something might be interfering with the app’s connectivity or background processes.

Let's try a few targeted steps to address this kind of connection loop issue:

1. Check Internet Connection Type and Permissions:
- Make sure your device has a stable internet connection, preferably Wi-Fi or strong mobile data.
- Go to Settings > Apps > BBC Sounds > Permissions and confirm it has permissions for network and storage access. Sometimes permission restrictions can cause connection issues.

2. Disable Battery Optimization for BBC Sounds:
- Android 13 can be strict about background apps.
- Go to Settings > Apps > BBC Sounds > Battery > Battery optimization (may vary by device).
- Select “Don’t optimize” for BBC Sounds to stop the system from restricting its background activity, which can prevent it from connecting properly.

3. Update the App If Possible:
- Even if you recently reinstalled, check Google Play Store for any updates, as new patches often fix bugs related to connectivity on the latest Android versions.

4. Check for System Updates:
- Sometimes manufacturer tweaks fix issues with apps on Android. Go to Settings > System > Software Update and confirm you are fully updated.

5. Try Using BBC Sounds Website as a Temporary Workaround:
- Navigate to bbc.co.uk/sounds in your browser to stream content until the issue is resolved.

6. Reset Network Settings:
- This resets Wi-Fi, Mobile & Bluetooth settings in case of any configuration causing issues.
- Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.
- Note: You will need to reconnect to Wi-Fi after this.

If these don’t solve it, it could be a more complex issue either with the app compatibility on Android 13 or account-specific data. At that point, contacting BBC Sounds support via [email protected] or checking for any active service issues might be necessary.

Try these out and let me know how it goes—especially if any error messages pop up or if the spinning persists after these steps!

Are you okay to proceed with these?