Hi! I understand you're having trouble finding your InVideo AI account. Let's work on this together. Just to clarify, are you unable to locate your account because you can't log in, or do you think your account might be missing? Also, are you trying to log in via the InVideo AI app on your Windows device?

A quick note: InVideo AI does not use a traditional password system. Instead, when you log in, you enter your email address, and then a code is sent to that email to grant you access. So, if you have access to your email, we can try logging in that way.

Here's what I recommend as steps to try:

1. Go to the InVideo AI login screen.
2. Enter the email address you used to sign up.
3. Check your email inbox (and spam/junk folder) for a login code from InVideo AI.
4. Use the code to access your account.

If you don’t receive a code or you’re unsure which email you used, please let me know. Also, sometimes there might be confusion due to multiple login pages. For example, one login page is https://studio.invideo.io/login if you have the LTD account.

Do you have access to the email you might have registered? And have you tried this login code method yet? Let me know so I can guide you further! 1 9.

I did not receive the

Thanks for letting me know you didn’t receive the login code. Let's try to narrow down the issue. When you say you didn’t receive the code, have you checked your email’s spam or junk folder? Sometimes, these automated codes can end up there.

Also, can you confirm which email address you entered on the login screen? It’s possible the code was sent to a different email if multiple addresses are involved.

Since you mentioned “InVideo AI app purchase not received issue,” are you referring to not getting access to your purchased account or credits within the app? If this is about a purchase or subscription not reflecting in your account, here are some quick steps to try:

1. Make sure your InVideo AI app on Windows is updated to the latest version. Sometimes older versions don’t sync purchases properly.
2. Log out (if logged in partially or stuck) and log back in using your email to refresh your account details.
3. If you purchased through an app store or other platform, double-check the purchase receipt or confirmation email.
4. If your credits or account benefits are still missing, sometimes a manual sync or contacting billing support is necessary.

If you want, I can guide you through these steps more carefully or help you find the right support channel for billing or purchase problems.

Could you share a bit more about your purchase - was it through the Windows app, a website, or a third-party platform? And have you tried checking spam and updating the app yet? That will help me give you a precise next step.

You can also watch this quick video on getting help with InVideo AI issues here: 1.

Let me know!

I checked spam. I purchased throgh an affliate. my email address is: [email protected]

Thank you for sharing your email and that the purchase was made through an affiliate. When purchases happen through affiliates, sometimes the account activation or login access could be delayed or might require additional verification.

Here’s what I recommend as your next steps:

1. Check the affiliate communication: Sometimes affiliates send a separate confirmation or activation email apart from InVideo AI. Please double-check any emails or messages from the affiliate to see if there’s any further instruction or a direct link to activate your account.

2. Try logging in again on the official site using your email address ([email protected]) as you did before, in case the login code issue was temporary.

3. If the login code is still not arriving, it might be an issue related to the affiliate purchase not being properly registered with InVideo AI. In that case, the best path is to contact InVideo AI’s official support team and provide your purchase details and email.

4. You may also want to reach out to the affiliate you purchased through, as they sometimes handle account activation and troubleshooting for affiliate purchases.

For contacting InVideo AI support directly, here is a helpful video on how to get immediate help with InVideo AI issues:
How to GET HELP from InVideo AI Support NOW!

If you prefer, you can also visit InVideo AI’s Help Center and submit a support request here:
https://help.invideo.io/en/

Since affiliate purchases can sometimes create a layer of complexity, ensuring the affiliate has confirmed your purchase and that InVideo AI has linked your email on their end is key.

Please let me know if you want me to help draft a message to support or if you want guidance on what info to provide for faster resolution. Are you okay with trying these steps?

I have had this account for almost a year with no issues.I will try your help center.

Thanks for letting me know you’ve had the account for almost a year without issues. Since that’s the case, it’s definitely a good idea to check the InVideo AI Help Center for further assistance—they have dedicated resources and support channels to help with account or login hiccups.

You can visit the official InVideo AI Help Center here:
https://help.invideo.io/en/

If you want to dive directly into account-related topics or troubleshooting guides, here are some useful sections:
- Account & Settings: https://help.invideo.io/en/collections/9486765-account-settings
- Troubleshooting: https://help.invideo.io/en/collections/9486770-troubleshooting

If you prefer to reach out directly via email, InVideo AI’s customer support email is: [email protected]

From what I’ve seen, they currently don’t offer phone support, so email or their help center submission forms are the best avenues. Also, you might find it helpful to watch this quick video on how to get support from InVideo AI:
https://www.youtube.com/watch?v=CFg414GZ6w0

Please let me know if you want me to help draft a support message or guide you on submitting a ticket. I’m here to help you all the way through!

Are you satisfied with this guidance?

InVideo AI app contact support

Hi! To contact InVideo AI app support, here are the most direct ways you can reach out:

1. Email Support: The primary support email for InVideo AI is [email protected]. You can describe your issue and include details like your email address and any purchase information for faster assistance.

2. Help Center: Visit the official InVideo AI Help Center at https://help.invideo.io/en/ where you can find helpful articles and a support request form.

3. Support Video: They also have a helpful YouTube video explaining how to get support quickly: https://www.youtube.com/watch?v=CFg414GZ6w0

4. Other Contact Info: For the U.S.-based office, the phone number listed is +1 302-230-1575, but email contact is usually preferred.

If you want, I can help you draft a detailed support message to send via email or guide you through the Help Center submission process. Just let me know!

Are you satisfied with this info on how to contact InVideo AI app support? 1 2 7