Hi there! I see you bought credits for your InVideo AI video maker app about 12 hours ago, but now it’s asking you to buy credits again. Let's work through this together to get it sorted out.

First, just to clarify:
- Did you receive any confirmation email or receipt after your purchase?
- When you open the app, are you logged into the same account you used to buy the credits?
- Have you tried logging out and logging back in to refresh the account status?

Sometimes, if the app doesn't register the purchase immediately or if there’s a syncing glitch, re-login can help. If you haven’t done that yet, it’s a good starting point.

Let me guide you step-by-step:

1. Check Purchase Confirmation: Locate any confirmation email or receipt in your email inbox to confirm the purchase went through successfully.

2. Log Out and Log In: Open the app, log out of your account, close the app, reopen it, and log back in with your credentials.

3. Check Account Usage: Once logged in, navigate to your account or profile section to see if the credit balance is reflected.

4. App Update: Ensure the app is updated to the latest version. Sometimes older versions may not sync purchases properly.

If after these steps, you still see the "buy credit" prompt without your purchased credits appearing, it could be a backend sync issue.

In that case, I recommend contacting InVideo support directly at [email protected] with your purchase details and account information. They typically respond within 48 hours to clarify purchase issues or adjust your credit balance8.

Would you like me to help you with detailed steps to log out and back in, or check for updates? Also, please let me know if you see any error messages during this process.

Are you satisfied with this initial guidance?

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