[Belk] Belk website slow loading page or hanging all together

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Geri Sullivan
8 months ago In Belk
belk website slow loading page or hanging all together

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151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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8 months ago

Hi! I see you're having trouble with the Belk website being slow to load or hanging altogether. Let's dig into this together. To start, have you noticed if this issue happens with all pages on the Belk site or just specific sections? Also, is this happening on all your devices or just on your Windows device using WebKit? Any specific error messages or behaviors you can share?

Meanwhile, here are some initial steps we can try to get things moving more smoothly on your Windows system:

1. Clear Your Browser Cache and Cookies: Sometimes outdated or corrupt cache files can slow down loading. Since you're using a WebKit-based browser on Windows 10, go to your browser settings, find Privacy or History options, and clear browsing data, including cached images and cookies.

2. Disable Browser Extensions: Extensions can occasionally interfere with website scripts. Try disabling all extensions temporarily to see if that helps speed up the Belk site.

3. Restart Your Browser and Device: Simply closing your browser fully and restarting your computer can resolve temporary glitches.

4. Check Internet Connection: Though less likely, confirm your internet speed is stable and sufficient.

If those don’t help, we can move on to checking specific browser compatibility issues or network settings like DNS. Also, have you tried accessing Belk on another browser like Chrome or Firefox on your Windows device? That could help isolate if it’s a browser-specific problem.

Let me know what you’ve tried and what you’re seeing exactly so I can tailor the next steps for you!

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Geri Sullivan
8 months ago

have already done steps above. using microsoft edge and windows 10

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151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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8 months ago

Thanks for letting me know you're using Microsoft Edge on Windows 10 and you've already tried the basic steps. Since the Belk website is still slow or hanging, let's try some more targeted troubleshooting to address Microsoft Edge-specific issues that might be affecting your browsing experience.

Here’s what I recommend next:

1. Update Microsoft Edge
- Open Edge, click the three dots (menu) on the top right, go to Help and feedback > About Microsoft Edge.
- This will automatically check for and install any updates. Restart the browser after updating.

2. Close Other Tabs and Background Apps
- Having many tabs or apps running can consume system memory and slow down browser performance. Close unnecessary tabs and background programs temporarily.

3. Clear Edge Data More Thoroughly
- Go to Settings > Privacy, search, and services > Clear browsing data > Choose what to clear.
- Select “All time” for time range, and make sure to clear cached images and files, cookies, and site data.

4. Disable or Remove Extensions
- Sometimes certain extensions conflict with website scripts. Go to Extensions (three dots menu > Extensions), disable all, and check if Belk runs smoothly.

5. Reset Edge Settings
- Settings > Reset settings > Restore settings to their default values. This won’t delete your passwords or favorites but will reset configurations.

6. Check for Malware or Unwanted Software
- Use Windows Security or any trusted anti-malware software to scan your PC. Malware can slow down browser responsiveness.

7. Try Using an InPrivate Window
- Open a new InPrivate window (Ctrl+Shift+N), then visit Belk. This disables extensions by default and uses fresh session data, which can help identify if the issue is with your browser profile.

If these don’t resolve it, the problem might lie with the network DNS settings or something deeper on your PC. We can then try flushing DNS cache, or testing with a different DNS like Google’s (8.8.8.8).

Additionally, there have been reports of “out of memory” errors on Belk website via Edge, which can happen if system RAM is limited or if there are heavy features on the site causing strain2. If you get this error, letting me know the exact message will help us diagnose further.

Would you like, I can guide you step-by-step on any of these or check any specific error messages you observe?

G
Geri Sullivan
8 months ago

retried- it says "this page has a problem" no problems with other websites

user
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151 Points 6 Followers
Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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8 months ago

Thanks for sharing the error message “this page has a problem” when trying to access the Belk website in Microsoft Edge, while other sites work fine. That’s a good clue. This error usually signals a browser rendering or script issue specific to that site in your current setup.

Since you’re seeing this in Edge on Windows 10, and basic fixes haven’t resolved it, here’s a focused approach based on common solutions for Belk app and website issues:

1. Clear Site-specific Data in Edge
- Go to Edge Settings > Privacy, search, and services > Cookies and site permissions > See all cookies and site data.
- Search for “belk.com” and remove cookies and site data for Belk specifically. Then reload the site fresh.

2. Try a Different Edge Profile or InPrivate Mode
- This can quickly check if your current browser profile data is corrupted. Press Ctrl+Shift+N to open an InPrivate (incognito) window and open the Belk site there.

3. Update Microsoft Edge (If not done recently)
- Edge updates sometimes fix rendering issues affecting specific sites.

4. Disable Hardware Acceleration in Edge
- Go to Edge Settings > System and performance > Turn off “Use hardware acceleration when available.”
- Restart Edge and try Belk again. Issues with graphics drivers can cause page loading problems.

5. Flush DNS and Reset Network Stack on Windows 10
- Run Command Prompt as administrator and enter these commands one by one:
<br> ipconfig /flushdns <br> netsh int ip reset <br> netsh winsock reset <br>
- Restart your computer and try to access the site again.

6. Check for Windows Updates and Graphics Driver Updates
- Sometimes outdated system or graphic drivers cause rendering problems in browsers.

7. Test Access on Another Browser Temporarily
- Since you mentioned Microsoft Edge, checking on Chrome or Firefox can confirm if it’s Edge-specific.

If after these steps the error persists, it might be an underlying issue with Belk’s site compatibility with your current browser/OS version combination, or a temporary server-side problem.

For reference, similar app issues often resolve by clearing cache and ensuring the app or browser is updated1 3.

Would you like me to walk you through any of these steps in detail? Or if you have any additional details like exact error codes or screenshots, that would help pinpoint the cause.

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