[Belk] I'm not able to put items in my bag while shopping online

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Shawna Krohn
8 months ago In Belk
I'm not able to put items in my bag while shopping online

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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8 months ago

Hi! I understand you’re having trouble adding items to your bag while shopping online with the Belk app or website. Just to clarify, are you using the Belk app on your Android device or browsing on the Android WebKit browser? Also, do you see any specific error messages when you try to add items?

Meanwhile, here are some general steps we can try to fix this:

1. Clear app or browser cache and cookies: Sometimes, corrupted cache or cookies can prevent the bag from updating correctly.
- For the app: Go to Settings > Apps > Belk > Storage > Clear Cache.
- For the browser: Go to browser settings > Privacy > Clear browsing data > Clear cache and cookies.

2. Check for app or browser updates: Make sure you have the latest version of the Belk app or the browser you’re using.

3. Ensure your internet connection is stable: A weak connection can interrupt adding items.

4. Try logging out and back into your Belk account: This can refresh your session and help synchronize your shopping bag.

5. Check if cookies and JavaScript are enabled in your browser: These settings are essential for adding items to work correctly.

Could you please try these steps and let me know if anything changes? If you already tried some of these, just tell me which ones so I can better assist you with the next steps.

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