Hi there! I understand you're having trouble logging into the Way2Go Card app for Wisconsin—when you type in your username and press enter, it just resets and asks again for your username. Let's work through this together.

First, can you tell me if you are using the official Way2Go Card app or logging in through a web browser? Also, is this the first time you’ve tried logging in, or has this happened after previously being able to access your account?

In the meantime, here are some initial steps we can try:

1. Check Username Accuracy: Make sure the username you enter matches exactly what you created when you registered, including any uppercase/lowercase letters or numbers.

2. Use the 'Forgot User ID' Link: If you're not sure about your username, click on the "Forgot User ID" link on the login page. You will be prompted to enter your card number and CVV (the security code on the back of your card) and receive your User ID by email.

3. Clear Cache or Try Another Browser/App: Sometimes, stored data can interfere with login fields resetting. If you’re on a browser, try clearing your browser’s cache or use a different browser. If using the app, try closing and reopening it, or uninstall and reinstall it.

4. Create a New User Account: If you haven’t yet created a user profile on the new GoProgram site for Wisconsin, you might need to set up a new user ID and password using the "Create New User" option.

If after these steps, the login still resets or doesn’t proceed, then it might be more complex—possibly an account issue or system glitch.

Could you please share:
- Whether you’ve tried the "Forgot User ID" process,
- If you are entering your card number from Wisconsin EPPIC Debit MasterCard,
- And whether you are using the app or website?

This will help me guide you with the best next steps!

My user name is right, it worked in September. I've had the same account for years. Using the website and your login page looks funny with rows of brackets example; {'register5.label.info.language.radio2' | translate}} & {{'forget.password.direct.deposit2' | translate}} there are 7 of these running down the page

Thanks for sharing those details! The fact that your username is correct, it worked before in September, and now you're seeing a very unusual login page filled with what looks like untranslated template code (like {'register5.label.info.language.radio2' | translate}}) tells me there is likely a problem on the website’s end itself—not something with your account or login info.

This kind of display usually means the website's translation or rendering engine is malfunctioning, so the page isn’t loading properly. Given this issue only started recently (October 2023 timeframe) and it’s on the official login page, here’s what I suggest:

1. Use a Different Browser or Device: Sometimes browser caching or compatibility can cause display issues. Try accessing the login page via a different browser (like Firefox, Edge, or Chrome) or another device to see if the page renders correctly there.

2. Clear Your Browser Cache: If you want to stick with your preferred browser, clear its cache and cookies. This removes possibly corrupted stored data causing the page to break.

3. Check for Official Updates or Notices: Occasionally, sites like GoProgram update their platform and have temporary glitches. I recommend checking the official GoProgram Twitter or website notices or your state unemployment site for any reported issues.

4. Waiting for Fix After Confirming Widespread Issue: If the problem persists across browsers and devices, it’s likely a server or site-side bug. Such bugs generally get fixed by the website team fairly quickly once reported.

5. Contact Support Directly: Since this looks like a technical issue with the site itself, you should report it if not already mentioned. You can email [email protected] with a screenshot of the error page. They will escalate this internally.

For now, while this is being addressed, you won’t be able to login through that faulty page. As an alternative, if you need immediate access to your card info, try calling the customer service phone number on the back of your card as they can provide account status over the phone.

Please try these options and let me know how your attempts go. I’m here to help you through this and make sure you regain access!

Are you satisfied with this solution so far?

Way2Go Card customer service contact details

Thank you for asking! For Way2Go Card customer service, you can contact their 24-hour toll-free number:

1-844-893-3119

This line is available anytime to help with questions about your card, account issues, and more. If you want to speak to a live agent specifically, some users recommend calling this number and following prompts to reach a representative.

If you need any further assistance or help walking through the call, I'm happy to assist!

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