Hi there! I’m sorry to hear that the Spark Driver app is frozen and you can't upload your insurance proof. Let’s get this sorted out together.

First, can you tell me if the app freezes right when you try to open it, or specifically when you try to upload your insurance proof? Also, have you been able to upload documents before, or is this the first time?

In the meantime, let's try some basic steps to get the app running smoothly again:

1. Force Close the App: On your Android 10 device, go to Settings > Apps > Spark Driver > Force Stop. Then open the app again and see if the issue persists.

2. Clear Cache: Still in Settings > Apps > Spark Driver, tap on Storage, then tap Clear Cache. This can remove temporary files that might be causing the freeze.

3. Restart Your Device: Sometimes a simple restart can clear up app glitches.

After doing these, try uploading your insurance proof again.

If it still freezes, let me know. We can then move on to checking the app's permissions (to ensure it can access your storage or camera), or see if there's an update available for the app in the Google Play Store.

Are you able to try these and share what happens?

No I sign in and then it just circles me back to sign in again over and over

Thanks for explaining that you're stuck in a login loop—signing in takes you right back to the login screen repeatedly. That helps a lot!

This issue can sometimes happen due to cached login data or problems with the app version. Let's try these steps in order:

1. Clear App Cache and Data:
- Go to your Android Settings > Apps > Spark Driver
- Tap Storage
- First, tap Clear Cache
- Then tap Clear Data or Clear Storage (this will reset the app but won’t delete your account)
- Open the app and try signing in again.

2. Check for App Updates:
- Open Google Play Store
- Search for Spark Driver
- If there’s an update available, install it.

3. Restart Your Phone:
- Turn off your device completely, then power it back on before trying again.

4. Check Android OS Updates:
- Go to Settings > System > Advanced > System update
- If an update is available, install it, as outdated OS versions sometimes cause app issues.

If after these steps the login loop persists, try uninstalling the app entirely and reinstalling it fresh from the Google Play Store. Sometimes a full reinstall clears hidden corrupted files.

If none of that works, there might be a temporary server or account-specific issue. In that case, I can help you contact Spark Driver support directly or confirm if there's a known outage.

Let me know how these steps go! Are you able to try them now?