Hi there! I understand you're having trouble entering a new account for earnings issues on the Spark Driver app. Let's see how we can get this sorted out for you.

Could you please share a bit more about what happens when you try to enter the new account? For example, do you get an error message, or does the app not let you access the section to change the earnings account?

Meanwhile, here are some common steps that usually help with earnings account issues on Spark Driver:

1. Check Your Login: Sometimes account issues stem from authentication problems. Try logging out of the Spark Driver app fully and then logging back in.

2. Verify Earnings Account Status: The app usually links earnings to a payment method or account like OnePay or direct deposit. If you have an existing earnings account linked, sometimes you need to clear that or update it via the Spark Driver web portal rather than the app directly.

3. Use the Spark Driver Portal: If the app does not allow changing the earnings account, try logging into the Spark Driver website portal with your credentials. Some users find they can update their earnings method there.

4. Clear App Cache or Reinstall: On your iPhone running iOS 18.6.2, sometimes deleting and reinstalling the Spark Driver app refreshes account settings and resolves glitches.

If you've already tried these steps or if the app is showing specific error messages related to earnings, please let me know. Also, if the issue is related to a locked account or validation problems, there might be additional identity verification steps required.

Let’s try these and if it still doesn’t work, I can guide you to escalate so Spark’s support team can verify your earnings account status and unlock your ability to add a new one.

Are you able to try logging into the Spark Driver portal on a computer or through Safari on your iPhone to check the earnings account settings?

It only shows One Pay, which I don’t want to use, I want to add a Branch account instead, but there is no option

Thanks for the extra detail! You want to add a Branch account as your payment method in the Spark Driver app, but you only see OnePay listed and no option to add Branch. Let me clarify how this works currently.

Recently, Spark Driver payments have mostly shifted to using OnePay for most drivers, and the option to add Branch as a payment method directly in the app is frequently not available anymore for new setups. Many drivers report that Branch used to be supported but is now phased out or limited. The only payment method shown in the app for earnings setup is often OnePay.

Here’s what I recommend:

1. Check DDI (Direct Deposit Interface): Some drivers add personal bank accounts, including Branch accounts, through the Spark Driver web portal or DDI site rather than the app. However, this option isn't always open or may be restricted based on your account status.

2. OnePay as Primary Option: Spark strongly encourages using OnePay at this time as the primary earnings account, especially if your app does not allow adding Branch or other bank accounts.

3. If You Prefer Branch: You might need to contact Spark Driver support to see if your account can be configured to use Branch or if any special steps are needed—sometimes these customizations require admin adjustment.

4. Multiple driver discussions from forums and recent YouTube guides echo that Branch is no longer a standard payment option for Spark Driver, and OnePay is the default payment wallet1 2.

If you want, I can help draft an email to [email protected] requesting clarification or a possible switch to Branch, but be aware they often automatically enroll drivers into OnePay for payments.

Does that help explain the current state of Branch options? Would you like assistance contacting support to see if Branch account usage is still possible for you?