[Spark Driver] I have took photos of my id and ss card it says couldn't read back did it again the it says all done

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Sheri
1 year ago In Spark Driver
I have took photos of my id and ss card it says couldn't read back did it again the it says all done

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Hi there! I understand you're having trouble with the photo verification process for your ID and Social Security card on Spark Driver. Let's try to address this step by step.

1. Check Photo Quality: Make sure the photos you took are clear and well-lit. Sometimes, shadows or glare can prevent the system from reading the information correctly.

2. Image Format: Verify that the images are in the correct format as required by Spark Driver (usually JPEG or PNG).

3. Resubmit Process: Since it says "all done" after you retook the photos, try resubmitting them:
- Open the Spark Driver app and return to the section where you upload your ID and SS card.
- Select the photos again, ensuring they are the most recent ones taken.

4. App Update: Make sure that your Spark Driver app is up to date. Sometimes, issues can arise from using an older version of the app.

5. Reboot the Device: A simple restart of your device can resolve temporary issues and glitches.

If you've checked all these things and are still facing the same issue, let me know. I may need to look into whether there are any known outages or ongoing issues on Spark Driver that could be affecting the verification process.

Are you satisfied with the solution I provided, or is there anything else you would like help with?

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