Hi there! I'm here to help you with your camera issue. It sounds like you're having trouble accessing your camera, possibly through the MyMetro app or your device itself. Can you tell me if you're getting any error messages or if the camera just won't respond when you try to open it? Also, have you tried any troubleshooting steps so far? Let me know so we can find a solution together!

wont open and when it did the one time had a message something to the poing of security something

Thanks for the extra details! It sounds like there might be some security or permissions issues that are preventing the MyMetro app from opening properly. Let's go through some steps to help resolve this.

### Step 1: Restart Your Device
Start by restarting your device. Sometimes a simple reboot can resolve temporary glitches.

### Step 2: Check App Permissions
1. Go to Control Panel on your Windows device.
2. Click on Programs or Programs and Features.
3. Locate the MyMetro app and right-click on it, then select Properties.
4. Go to the Security tab and ensure that your user account has permission to access the app. If needed, adjust the permissions.

### Step 3: Clear Cache and Data for the MyMetro App
1. Open Settings.
2. Go to Apps & notifications.
3. Find and click on MyMetro.
4. Tap on Storage, then select Clear Cache and Clear Data.

### Step 4: Update the App
Make sure you have the latest version of the MyMetro app:
1. Open the Microsoft Store.
2. Search for MyMetro and see if there’s an update available.
3. Install any available updates.

### Step 5: Check for Windows Updates
1. Go to Settings.
2. Click on Update & Security.
3. Click on Check for updates and install any available updates for your system.

After trying these steps, please let me know if the app starts working properly or if you receive any specific error messages! I'm here to help!

should of mentioned its a flip phone

Thanks for clarifying that you’re using a flip phone! The security message could indicate that the camera app might not have the necessary permissions to function properly on your device. Here are a few steps tailored for a flip phone:

### Step 1: Check Camera Permissions
1. Go to your phone's Settings.
2. Look for Applications or Apps settings.
3. Find the Camera app and check if permissions for storage and other functionalities are enabled.

### Step 2: Restart Your Phone
Sometimes, a quick restart can solve the issue. Turn off your flip phone, wait a few seconds, and then turn it back on.

### Step 3: Update the Operating System
If your flip phone has the option, check for any software updates. Updates can fix bugs that might cause the camera to malfunction.

### Step 4: Factory Reset (if necessary)
If the problem persists, a factory reset might be the last resort. Please note that this will erase all data on your phone. To do this:
1. Go to Settings.
2. Find Backup & reset or a similar option.
3. Select Factory data reset.

Make sure to back up any important information before proceeding with a factory reset!

### Step 5: Contact Support
If none of these steps resolves the issue, you may need to reach out to MyMetro support at [email protected] for further assistance.

Let me know how these steps work out for you! Are you satisfied with this solution, or do you need further assistance?

thanks but none of that got the camera working

Thanks for your patience. Since the previous steps didn’t resolve the issue, let’s dig a bit deeper. The security message you mentioned can sometimes indicate a restriction related to how camera apps access certain features on your phone.

Given that you are using a flip phone, here are some further steps you can try:

### Step 1: Reset All App Preferences
Sometimes resetting app preferences can help:
1. Go to Settings on your flip phone.
2. Look for Apps or Application Manager.
3. Find an option for Reset app preferences which may be available in the menu. This will reset app permissions and preferences without deleting any of your data.

### Step 2: Check for a “Security” Setting
There may be a specific security setting preventing access to the camera:
1. Go to Settings.
2. Look for a section related to Privacy or Security.
3. Ensure that there’s nothing enabled that could restrict the camera's access.

### Step 3: Camera Alternative
Try using any other camera app if your flip phone supports it. Sometimes, the built-in app may fail but a third-party app could work.

### Step 4: Contact Support
If none of the steps work, it might be best to contact MyMetro support directly at [email protected] or check Metro's support page for more help. There might be a specific setting or issue related to your model that requires their assistance.

Please try these suggestions and let me know how it goes! Are you satisfied with the solution I provided, or do you need further assistance?