Hi there! I see that you downloaded the WGT Golf app and when trying to log in as a new player, the screen freezes but the music continues playing. Let’s work through this together to get it fixed.

Just to clarify a couple of things:
- Are you experiencing this freeze right after entering your login information, or does it freeze immediately when you open the app?
- Have you tried closing the app fully and reopening it?
- Is your internet connection stable at the time you are logging in?

In the meantime, here are some straightforward steps you can try on your Windows 7 device:

1. Fully close the app: Press Ctrl + Alt + Delete, open Task Manager, look for the WGT Golf app process, and end it. Then try reopening.

2. Restart your computer: This can clear temporary stuff that might be causing the freeze.

3. Check for updates: Since you’re on Windows 7, ensure your OS and graphics drivers are up to date as they can impact game performance.

4. Run the app as Administrator: Right-click the app icon and select “Run as Administrator” to give it the proper permissions.

5. Disable background applications: Sometimes other software (like antivirus or firewalls) can interfere. Try temporarily disabling them to test.

6. Verify internet connection: Make sure the network is stable; sometimes slow or intermittent connections cause loading issues.

If these don’t fix the problem, it may be related to app cache or corrupted data. You can try reinstalling the game: uninstall completely, then download and install again. Also, see if you’re running the latest version of the app.

If the freeze persists after these steps, please let me know what you tried and any error messages you have noticed. We can look into more detailed fixes or escalate it if needed.

Are you able to reach the login screen again now?

I am running it on an apple ipad, not a microsoft/windows computer

Thanks for letting me know you’re on an iPad! That changes the approach a bit. Since your screen freezes with music playing when trying to log in as a new player, here are some tailored steps for your iPad to help resolve this:

1. Force quit the app and restart it: Double tap the Home button (or swipe up from the bottom if you have no Home button) to open the app switcher, then swipe the WGT Golf app off the screen to close it fully. Open it again to see if it loads properly.

2. Make sure the app is updated: Go to the App Store, tap on your profile icon at the top right, scroll down and see if WGT Golf has an available update. Updating helps fix bugs causing freezes.

3. Restart your iPad: Hold the power button and slide to power off. Then turn it back on. This clears temporary glitches.

4. Uninstall and reinstall the app: If the freeze persists, tap and hold the WGT Golf app icon until it jiggles, tap the X to uninstall, then reinstall fresh from the App Store. This resolves corrupted data issues common with freezes1.

5. Check your internet connection: Ensure you have a stable Wi-Fi or cellular data signal, as poor connectivity could cause the app to freeze while loading.

6. Close other apps and background processes: Running many apps at once can sometimes cause performance problems on iPads, so close unnecessary apps before launching WGT Golf.

If none of these work, it could be due to a bug or update issue. Please let me know which version of iOS your iPad is running, and I can help check compatibility or escalate if needed.

Are you able to get past the freeze after trying these steps?

Tried all of those. When I hit "new player" I get to a golf hole picture and music but nothing else. It is running windows 6.1(1.) OS version 18.5 It is an iPad Air (4th generation).

Thanks for the detailed info! I see you have an iPad Air 4th generation running iOS 18.5, and the app gets stuck on the golf hole picture with music after tapping "new player." The mention of Windows 6.1 seems like a confusion since the iPad runs on iOS, so let’s focus on the iOS side.

Since you’ve tried the usual steps (force quit, restart, update, reinstall), it sounds like this might be related to a known issue where the app doesn’t load properly for some iPad users on iOS 18.5.

Here’s what I recommend next:

1. Confirm WGT version is the latest: Open the App Store, go to your profile icon, and check if the app needs updating. Some iOS 18 users had loading issues resolved by a recent update3.

2. Check for any iOS update: Although iOS 18.5 is recent, sometimes minor patches come out fixing app-related bugs. Go to Settings > General > Software Update to confirm.

3. Reset network settings: Sometimes, network glitches can cause loading problems. On your iPad, go to Settings > General > Reset > Reset Network Settings. Note this will remove saved Wi-Fi passwords, so you’ll need to reconnect.

4. Try logging in with a different Apple ID or account: If possible, to identify if it’s an account-specific issue.

5. Look for any server-side issues: Occasionally, WGT servers can experience hiccups. You could check WGT forums or social media for any outage announcements.

If after all this the problem continues, it's worth reaching out to WGT support directly at [email protected] with these details and your device specs included. They might provide deeper insight or an in-app fix.

Does that sound like a plan? I’m here to walk you through any of these steps if you want.

It is the latest version. No new updates listed. The other fixes did not work either. But I just tried downloading it to my iPhone 16 and it is doing the same thing. Maybe compatibility issues? I'll try reaching out to WGT. Thank you so much for your help. You obviously know a lot about this.

I appreciate you trying the fixes on both your iPad Air 4th gen with iOS 18.5 and your iPhone 16, and running into the same freeze issue after hitting "new player." Given that the WGT Golf app requires iOS 13 or later and both your devices meet that requirement, compatibility is likely not the core problem5.

However, there are known reports from other users experiencing similar loading issues on the app after updates or on iOS devices, sometimes related to network glitches or app update bugs1 2 4.

Since you’ve confirmed no pending app or iOS updates and did a fresh install, this might be something that needs attention from WGT's technical team—they sometimes push server-side patches or hotfixes for such issues.

You're right to reach out to them directly at [email protected] with your detailed info (device model, iOS version, app version, and exact freeze behavior). Meanwhile, you might also want to check the official WGT Golf forums or their social media accounts for any announcements about current issues or outages affecting iOS users.

If you want, I can help you draft a detailed message to WGT support to speed up the resolution process. Just let me know!

Are you satisfied with this guidance, or would you like me to assist you further?

I am satisfied. Thank you again!!

You're very welcome! I'm glad I could assist you today. If you run into anything else or need help with WGT Golf in the future, don't hesitate to reach out. Enjoy your game, and have a great day! ⛳️

If you ever want to share feedback or check on known issues with WGT, their official forums and social media channels are helpful places as well.

Take care!