[Boundless] Went to update boundless app and when asked for library it finds matching but I can’t click on it

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Suzanne Steigerwald
1 year ago In Boundless
Went to update boundless app and when asked for library it finds matching but I can’t click on it

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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1 year ago

Hi there! I can understand how frustrating it must be when you're trying to update the Boundless app but can't select your library. Let's work through this together.

First, can you tell me what happens when you try to click on the library? Is it completely unclickable, or is there an error message? Additionally, have you tried any troubleshooting steps already, like restarting your iPhone or reinstalling the app?

Your input will help me tailor the solution more effectively!

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Suzanne Steigerwald
1 year ago

It is completely un clickable. I have restarted phone, deleted and re installed app

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56 Points 7 Followers
Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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1 year ago

Thanks for the details! Since you've already tried restarting and reinstalling the app, let's take a couple more steps to troubleshoot this issue.

1. Log Out and Log Back In: Sometimes, simply logging out of the app and then logging back in can resolve issues. If you can access the account settings within the app, please try that.

2. Reset Network Settings: If the app is still unclickable, it may be worth trying to reset your network settings. This can help with any connectivity issues. Here’s how to do that:
- Go to Settings > General > Transfer or Reset iPhone > Reset.
- Select Reset Network Settings. (Note: This will reset Wi-Fi networks and passwords, cellular settings, and VPN/APN settings.)
- After that, reconnect to Wi-Fi and see if it resolves the issue.

3. Check for iOS Updates: Ensure your iPhone is running the latest iOS version. You can check for updates by going to Settings > General > Software Update.

4. Reach Out to Support: If the problem persists after these steps, it may be best to reach out to Boundless support directly through their email at [email protected] for additional assistance.

Give these steps a try, and let me know how it goes! Are you satisfied with the guidance I've provided so far?

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