Hi there! I understand you’re having trouble connecting to the San Francisco library through the Boundless app on your iPad. Let me check a couple of things first. When you say you can’t connect, do you get any error messages, or does the app just fail to load? Also, have you recently been able to access it, or is this a new issue?

Meanwhile, I want to share some important information related to your issue: The San Francisco Public Library has announced that the Boundless app and website will cease to function after December 8, 2025. This means the service will be fully retired and no longer accessible. Library ebook titles available via Boundless are being moved to Hoopla Digital instead. So if you’re trying to use Boundless after this date, it won’t work anymore1 2 3.

Would you be interested in guidance on how to access the San Francisco library’s ebooks through Hoopla Digital? I can help you get set up for that on your iPad iOS 18.7. Let me know more about your current problem and if you want to switch to the new platform!