Hi there! I understand you're having trouble with a Boundless book that seems to download but won't open. I'm here to help you troubleshoot this issue.

First, let's gather a bit more information:
1. Which title are you trying to open?
2. Are you using the Boundless app, or are you trying to access the book through a web browser?
3. Have you noticed any error messages when you attempt to open the book?

Once I have those details, I can provide a more tailored solution for you!

Title is Golden Hour…using boundless app and getting error message

Thank you for the information! It sounds like we need to address the error message you're encountering while trying to open "Golden Hour" in the Boundless app. Could you let me know what the exact error message says? This will help me pinpoint the issue more effectively.

In the meantime, here are a few general troubleshooting steps you could try:

1. Restart the App: Close the Boundless app completely and then reopen it. Sometimes a simple restart can resolve temporary glitches.

2. Check for App Updates: Make sure that your Boundless app is up to date. You can do this by going to the App Store on your Macintosh and checking the Updates tab.

3. Clear Cache: Sometimes cached data can cause issues. You can try logging out of the app and then logging back in to see if that clears any issues.

4. Re-download the Book: Try deleting the book from your device and re-downloading it from your library in the Boundless app.

If these steps don't solve the problem or if you give me the specific error message, we can look into additional solutions!

Screen says Unexpected Error..please report error which I click on the tab to do…this has happened on another book as well

Thank you for sharing the details! The "Unexpected Error" message you've encountered in the Boundless app can be frustrating, especially since it's happening with multiple books. Let's see how we can resolve this together.

### Here are a few steps you can try:

1. Restart the App: Completely close the Boundless app and then reopen it. This ensures that any temporary glitches are cleared.

2. Check for App Updates: Make sure your Boundless app is updated to the latest version. Open the App Store, click on the Updates tab, and install any available updates for the Boundless app.

3. Clear Cache: Sometimes, clearing the app's cache can resolve unexpected errors. Although clearing app cache isn't a direct option on macOS like it is on some other systems, you can try logging out of your account within the app, then logging back in. This often helps refresh the app's data.

4. Check Internet Connection: Ensure that your internet connection is stable. A weak or intermittent connection could lead to issues when trying to access books.

5. Reinstall the App: If the issue persists, uninstall the Boundless app and then reinstall it from the App Store. This can help eliminate any corrupted files causing the error.

If you've tried all these steps and you're still facing the "Unexpected Error," it might be beneficial to contact Boundless support for further assistance. You can reach them directly at [email protected] and provide them with details about your issue.

Are you satisfied with the solution I provided, or is there anything specific you would like to ask more about?