Hi there! I understand that the videos in the Merge Neverland app are not loading for you, and you’re using an eero router where you’ve already disabled the ad blocking feature. I’d love to help you get this sorted out.

To start, could you please confirm if the issue happens only with Merge Neverland videos or with videos in other apps or browsers as well? Also, are you connected via Wi-Fi through your eero network when this happens? Any error messages or behaviors you’ve noticed when trying to play videos would help too.

Meanwhile, here are some steps we can try based on the eero environment and your scenario with ad blocking disabled:

1. Double-check the Ad Blocking status:
Sometimes eero’s ad blocking can remain partially active on specific devices or profiles even after being “disabled.” Open the eero app, go to Home > tap on eero Plus > scroll down to Block Ads, and confirm it is truly off for your device profile.

2. Restart your network devices:
Restart your eero routers and your Android device to clear temporary network glitches.

3. Clear the app cache/data for Merge Neverland:
On your Android device, go to Settings > Apps > Merge Neverland > Storage, then clear cache. If that doesn’t work, try clearing data too (note: this may reset app preferences).

4. Test the network connection:
Since videos require stable bandwidth, test your internet speed while connected to eero Wi-Fi to ensure sufficient download speed.

5. Check for any eero security or parental controls:
Sometimes other filtering or site-blocking features in eero may impact streaming content. Check if there are any other blocks enabled.

6. Try temporarily connecting your device to a mobile hotspot or another network:
This can identify if the problem is with eero or the app itself.

If the videos still don’t load after these checks, we can dig into more advanced troubleshooting like examining DNS settings or contacting Merge Neverland support if it seems app-specific.

Let me know about the video behavior and if you need guidance with any of these steps!

Also, here’s an eero support article about issues caused by Block Ads that might help clarify some points:
https://support.eero.com/hc/en-us/articles/115005284506-What-do-I-do-if-Block-Ads-causes-a-website-or-app-to-stop-working [1]