[MyRadar Weather Radar] Not scrolling

N
nan
1 year ago In MyRadar Weather Radar
not scrolling

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Hi there! It sounds like you're having trouble with scrolling in the MyRadar Weather Radar application. I’d love to help you with that.

Could you please let me know a bit more about your situation? For instance:
- Are you using the MyRadar app on a specific browser or is it a standalone application?
- Have you noticed this issue happening after a certain update or while trying to access specific features?
- Are you experiencing any error messages, or is it just that the screen won't move?

Your answers will help me tailor a solution just for you!

N
nan
1 year ago

Browser Firefox after update no scrolling

user
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18 Points 4 Followers
Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Thank you for the extra details! Since you're having trouble with scrolling in the MyRadar Weather Radar application on Firefox after an update, here are a few steps you can take to resolve the issue:

### Step 1: Check Your Mouse Settings
Sometimes, mouse settings can interfere with scrolling. Here’s how you can check them:
1. Right-click on the mouse icon in your system tray (usually in the bottom right corner).
2. Select "Setup" or "Settings."
3. Go to the "Options" tab.
4. Look for an option that says "Disable Scroll Window" and make sure it is unchecked. Then click "Apply" and "Close."

### Step 2: Restart Firefox
After checking your mouse settings, restart Firefox to see if it resolves the scrolling issue.

### Step 3: Check Firefox Extensions
Sometimes, extensions can cause conflicts. You can try disabling them temporarily:
1. Click on the three horizontal lines in the upper right corner of Firefox.
2. Select "Add-ons and themes."
3. Disable your extensions and check whether scrolling works.

### Step 4: Check for Updates
Make sure Firefox is fully updated:
1. Click on the menu button and select "Help."
2. Choose “About Firefox.” This will check for updates and install them if available.

### Step 5: Clear Cache
Clearing the browser cache can often help:
1. Go to the menu and select “Options.”
2. Scroll down to “Privacy & Security.”
3. Under “Cookies and Site Data,” click “Clear Data,” and ensure “Cached Web Content” is checked.

### Step 6: Try Safe Mode
To check if the issue comes from Firefox settings or extensions, you can launch Firefox in Safe Mode:
1. Click on the menu, select "Help," and then "Restart with Add-ons Disabled."
2. See if scrolling works in this mode.

If these steps don't resolve the issue, there could be a compatibility problem introduced by the latest Firefox update. You might want to check Mozilla support forums for similar issues reported by users (Firefox Support Forum).

Let me know how it goes, and if you're still facing issues, we can try further steps! Are you satisfied with the solutions provided so far?

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