Hi! Thanks for reaching out. To make sure I fully understand your situation: you're working in the Solvely app on a pop-up tab, and while you see the buttons on the side, you can't actually interact with or use them. Is that right?

Could you confirm a couple of things for me?
- Are these buttons completely unresponsive when you click/tap them, or do they visually respond but nothing happens?
- Do you face this issue all the time with all pop-up tabs, or only specific ones?
- Have you tried any fixes already, like restarting the app or your device?

Once I have these details, I can guide you through troubleshooting steps specific to your Windows 10 WebKit environment. In general, pop-up interaction issues often relate to focus problems, window permissions, or overlay conflicts.

A good initial step could be:
1. Close the Solvely app completely and reopen it to reset any temporary glitches.
2. Check for Windows and app updates to ensure you have the latest bug fixes.
3. If you have any screen overlay or accessibility software active, try disabling them temporarily as they can block input on pop-ups.
4. Try clicking around the pop-up window to see if it gains focus; sometimes pop-ups need a click on their main body before side buttons become active.

Let me know which, if any, of these you’ve tried or if you see any error messages when interacting with those buttons. We’ll get this sorted!

they visually respond and nothing happens all like chrome and microsoft edge i restarted many times never works

Thanks for those details! Since the buttons visually respond but don’t actually function and this happens on both Chrome and Microsoft Edge browsers, we can focus on some browser-related issues. Here’s what I suggest next:

1. Disable Browser Extensions: Sometimes browser extensions interfere with interactive elements on web pages or apps. Please try disabling all extensions in both Chrome and Edge temporarily, then test the app again to see if the buttons work.

2. Clear Browser Cache and Cookies: Cached data can sometimes cause quirky behavior in web apps. Clear the cache and cookies in both browsers:
- For Chrome and Edge, go to Settings > Privacy and security > Clear browsing data > Choose “Cached images and files” and “Cookies and other site data” > Clear.

3. Try Incognito or Private Mode: Open an incognito/private window (Ctrl+Shift+N) in Chrome and Edge, then sign in and try your work again. This mode disables extensions and uses fresh temporary data.

4. Check for Browser Updates: Ensure both Chrome and Edge are up to date. Go to Settings > About > Browser updates.

5. Test a Different Browser: If possible, try accessing your work on a different browser like Firefox to see if the issue persists there.

If none of these help, the problem might be related to specific app permissions or conflicts in your Windows setup, which I can guide you through next.

Let me know which of these you’ve tried or would like help doing! This approach often catches the root causes behind buttons that respond visually but don’t execute functions1.

it works onnormal tabs but not pop up

Thanks for clarifying—it’s interesting that the buttons work fine on normal tabs but not in the pop-up tabs. This points towards an issue specific to how the pop-ups are handled by your browsers or the app itself.

Here are some tailored steps that may help:

1. Check Pop-up Settings and Permissions:
Both Chrome and Edge have pop-up blockers that can restrict functionality inside pop-up windows. Go to your browser’s settings and ensure pop-ups and redirects are allowed for the Solvely app’s website.
- In Chrome: Settings > Privacy and security > Site Settings > Pop-ups and redirects > Allow the Solvely domain.
- In Edge: Settings > Cookies and site permissions > Pop-ups and redirects > Allow.

2. Focus and Window Management:
Sometimes the pop-up window may lose focus or become partially inactive. Try clicking inside the pop-up's main body area first before using side buttons. Also, if you use multiple monitors, make sure the pop-up is fully on the primary screen.

3. Disable Hardware Acceleration in Browsers:
Hardware acceleration can sometimes cause input issues in pop-ups. To disable:
- Chrome and Edge: Settings > System > Turn off “Use hardware acceleration when available” > Restart browser.

4. Run System File Checker (SFC) Tool:
There’s a chance some Windows system files affecting UI interaction may be corrupted. Try running the system file checker:
- Open Command Prompt as administrator.
- Type sfc /scannow and press Enter. Wait for it to complete and then reboot your PC.

5. Check for Windows Updates and Graphics Driver Updates:
Ensure your Windows 10 system and graphics drivers are fully updated, as outdated drivers can affect how windows and pop-ups behave.

If after these steps the pop-up buttons still don’t work, it could be related to how the Solvely app’s pop-ups are implemented. In that case, I would recommend reaching out directly to Solvely support at [email protected] with this specific issue, so they can check if it’s a known bug or provide a patch.

Would you like me to walk you through any of these steps in detail? Or have you tried any of them already?