[Solvely] When attempting to solve a page, Solvey loads, then gives the error "user cancelled."

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Noah Lang
1 month ago In Solvely
When attempting to solve a page, Solvey loads, then gives the error "user cancelled."

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 month ago

Hi there! I see you're encountering a "user cancelled" error when trying to load a page in the Solvely app. I'd like to help you get this sorted out. Just to clarify a bit—does this error happen every time you try to load a page, or is it intermittent? Also, are you manually canceling anything during the loading process, or does the error appear on its own?

In the meantime, here’s a general approach to troubleshoot this issue:

1. Check for accidental cancellation: Sometimes browser extensions, pop-up blockers, or security software might interfere and send a ‘cancel’ signal. Try disabling any browser extensions temporarily and see if the problem persists.

2. Clear cache and cookies: Cached data can cause loading issues. Here’s how you can clear it on your WebKit browser:
- Go to Settings > Privacy > Clear browsing data.
- Select Cached images and files, and Cookies.
- Clear data and restart the browser.

3. Try a different network: Sometimes network issues or firewalls may disrupt connections. If possible, connect to another network (like a mobile hotspot) and try again.

4. Update the browser and app: Make sure your browser and Solvely app are both updated to their latest versions, as updates often fix bugs causing such errors.

5. Check account status: Sometimes a session timeout or account issue can result in this kind of message.

If after these steps the problem persists, please let me know, and we can dive into more detailed troubleshooting or check if there’s an ongoing server-side issue.

Are you okay to try these, and can you update me on what you've already attempted?

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