Hi there! I understand that your Solvely app extension tab is showing a "Network error. Please try again." message. Let’s get this sorted out for you.

To start, could you tell me a little more about the situation? For example:
- Are you using the extension on a particular browser within WebKit?
- Has this issue just recently started, or has it been happening for a while?
- Have you tried any troubleshooting steps so far, such as restarting the browser or your computer?

In the meantime, here are some initial steps you can take to troubleshoot the network error with the Solvely extension:

1. Check your system time and date settings — Sometimes, browser network errors occur if your PC’s date and time are incorrect. Please ensure your Windows 10 system clock is set to the correct date and time.

2. Restart your browser and computer — A quick reboot of your browser and PC can clear temporary glitches affecting network connectivity.

3. Check your internet connection — Confirm your internet connection is stable and working correctly by browsing other websites or using other online apps.

4. Disable conflicting extensions temporarily — Other browser extensions might interfere with the Solvely extension’s network activity. Try disabling all other extensions one by one to see if the issue resolves.

5. Clear your browser cache and cookies — Sometimes corrupted cached data can cause network issues. Clear your browsing data and then reload the extension tab.

6. Update your browser — Make sure your WebKit browser is updated to the latest version available on your Windows 10 system.

If the error persists after trying these, there might be a more specific issue with the extension’s connection to its service. Please let me know the results of these steps, and we can go deeper if needed.

Are you able to try these out? Do you have any additional details about when or how the error occurs?

It's only working when there is an actual problem solving issue, but other than that it won't "solve" anything that doesn't need to be necessarily solved, although it used to.

Thanks for the extra details! It sounds like the Solvely extension is functioning only when there is a clear problem to solve but isn’t providing explanations or help in cases where no problem strictly needs solving—something it used to do before. Is that correct?

This behavior might be related to how the app’s AI is currently programmed to respond only when it detects a query that requires problem-solving steps. Sometimes updates adjust how the AI decides what to respond to, focusing more on active problem-solving queries rather than general assistance or explanations.

Here are a few things we can check or try:

1. Update the Extension/App: Make sure your Solvely extension or app is updated to the latest version. Developers sometimes release fixes or feature adjustments that change how the tool responds to queries without immediate problems.

2. Check for Official Notices: Sometimes the Solvely team announces scheduled fixes or behavioral changes. For example, an update was scheduled to fix issues in recent versions according to some user reports6.

3. Test Different Query Types: Try inputting queries that are purely informational or exploratory (like definitions or explanations) to see if the extension responds at all to these.

4. Extension Settings: Look through the extension’s settings or options for any toggles that change how strictly it requires an explicit “problem” to engage.

5. Reinstall the Extension: If updates aren’t available or don’t fix it, removing and reinstalling the extension fresh can reset settings or cached data that might influence this behavior.

If none of these help and you want the extension to engage more broadly again, this could be a limitation imposed by a recent update or design change from Solvely’s side.

Would you like me to guide you through updating or reinstalling the extension? Also, if you encounter any error messages or see unusual prompts while using the extension, please let me know!