Hi there! Sorry to hear you're having trouble commenting and getting notifications in The Telegraph app after updating your device to iOS 26. Just to get a better idea, is this happening on your Mac running OS X 10.15.7, or on an iPhone/iPad with iOS 26? The symptoms can differ a bit depending on the device. Also, have you noticed if notifications from other apps are working normally on your device?

For now, assuming it's connected to the recent OS update and app functionality on your Mac or iOS device, here are some steps we can try:

1. Check Notification Settings
- On your Mac: Go to System Preferences > Notifications, scroll to The Telegraph app, and ensure 'Allow Notifications' is enabled.
- On your iPhone/iPad: Open Settings > Notifications, find The Telegraph app, and make sure 'Allow Notifications' is turned on.

2. App Permissions
- Sometimes apps lose certain permissions after an OS update. Check The Telegraph app's permissions in System Preferences (Mac) or Settings > The Telegraph (iOS). Ensure it has permission to access the internet and notifications.

3. Log Out and Log Back In
- Within The Telegraph app, try logging out of your account and logging back in. This can refresh your session and fix sync issues with commenting and notifications.

4. Check for App Update
- Developers often release app updates to fix compatibility issues after new OS versions come out. Check the App Store for any pending updates to The Telegraph app and install them.

5. Restart Device
- A simple restart can clear temporary glitches after a big system update.

6. Check Internet Connection
- Ensure your device has a stable internet connection, as comments and notifications rely on it.

If you’ve tried these already or if your environment is a bit different, let me know, and we can go deeper. Also, are you using any ad-blockers or privacy settings that might interfere with the app?

If the problem persists, it might be a known issue with the app and iOS 26 update. In that case, I can help connect you with higher-level support or developers.

Are you using the Mac or an iPhone/iPad for The Telegraph app? That will help me tailor instructions better.

Just noticed that next to the "Join the conversation" box, there is just a head silhouette with a question mark on it, not the usual circle with JL...

Thanks for that detail! The head silhouette with a question mark instead of your usual profile circle with initials (JL) next to the "Join the conversation" box typically indicates that the app is not properly recognizing or loading your user profile. This can cause issues with commenting and liking comments since the app doesn't associate your identity correctly.

This often happens after app updates or OS changes, where either the app’s user data gets out of sync or there’s a permissions issue preventing the profile from loading.

Here’s what I recommend you try next:

1. Log Out and Log Back In:
- Open The Telegraph app.
- Go to your account settings and log out completely.
- Then log in again with your credentials. This should refresh the app's recognition of your profile and may restore the profile icon and commenting functions.

2. Clear App Cache / Data (if possible):
- On macOS apps this is less common, but if you are using a web version, clearing your browser cache and cookies can help reset profile-related glitches.
- For Safari on your Mac, go to Safari > Preferences > Privacy > Manage Website Data and remove data related to The Telegraph.

3. Check App Permissions:
- Ensure The Telegraph app has proper internet access and storage permissions on your Mac. Sometimes permissions get reset after OS updates.

4. Update the App:
- Visit the App Store and make sure you have the latest version of The Telegraph app installed, as updates may include fixes for profile loading issues especially following new OS releases.

5. Try a Different Device or Browser:
- Check if your profile loads properly when logging in from a different device or through a web browser on your Mac. This can help identify if the problem is device-specific.

If after these steps your profile icon still stays as the silhouette with a question mark and commenting remains disabled, it could be an internal sync or backend issue with the app’s user authentication. At that point, reaching out directly to The Telegraph support at [email protected] with details of your device, OS, and exact issue would be best for them to look into your account.

Let me know how these steps go, and if you want, I can help guide you through any of them in more detail.

Are you happy with this advice so far?

Works in MacOS Chrome! Doesn't work in Safari or the iOS and iPadOS apps.

Thanks for letting me know! Since The Telegraph works fine in Chrome on your Mac but not in Safari or the iOS/iPadOS apps, it points to a few possible causes: either Safari and the apps have issues with cached data or cookies, or there might be some compatibility glitch with those specific platforms after the recent updates.

Here’s what I recommend next to troubleshoot Safari and the iOS/iPadOS apps:

For Safari on your Mac:

1. Clear Cache and Cookies for The Telegraph Site
- Open Safari > Preferences > Privacy > Manage Website Data.
- Search for “telegraph.co.uk” or similar entries and remove them.
- Restart Safari and try again.

2. Disable Safari Extensions Temporarily
- Go to Safari > Preferences > Extensions.
- Disable all extensions temporarily to see if one of them is interfering, especially any privacy or content blockers.

3. Check Safari Settings
- Go to Safari > Preferences > Privacy and ensure “Prevent cross-site tracking” is off for testing, as this can sometimes block login cookies.

For iOS/iPadOS apps:

1. Force Close and Reopen The Telegraph App
- Swipe up from bottom (or double click home button) to open app switcher, swipe The Telegraph app off to close.
- Open it again and see if the issue is resolved.

2. Clear App Cache (through app settings if available) or reinstall app
- If The Telegraph app allows clearing cache or data in its settings, try that.
- Otherwise, uninstall the app and reinstall it fresh from the App Store.

3. Check for App Updates
- Ensure the app is fully updated to the latest version.

4. Verify Notifications and Permissions
- On iOS/iPadOS, go to Settings > The Telegraph and verify permissions like notifications and background app refresh.

If these don’t fix it, it may be a compatibility issue that the developers need to address regarding iOS 26 and the latest macOS Safari changes. I recommend also reporting this directly to The Telegraph’s support at [email protected] so their team can track this issue.

Let me know if you want me to walk you through any of these steps! Are you satisfied with this plan to get the comments and notifications working across your devices?

Is there a fix for The Telegraph app on iOS?

Hey! Regarding a fix for The Telegraph app on iOS, here’s what I can share based on the latest info:

If you’re experiencing issues like being unable to comment, like comments, or receiving notifications in the iOS/iPadOS app, the general troubleshooting steps are:

1. Restart or Force Close the App
- Swipe up (or double-click home button) and swipe The Telegraph app off to close completely, then reopen it.

2. Check Your Internet Connection
- Make sure you have a stable WiFi or cellular connection.

3. Ensure Your Device Is Running a Supported iOS Version
- The app requires iOS 10 or higher — since you mentioned iOS 26, that’s fine.

4. Update The Telegraph App to the Latest Version
- Open the App Store, search for The Telegraph, and update if available.

5. Log Out and Log Back In
- This can refresh your account data in the app.

6. Reinstall the App (if issues persist)
- Delete The Telegraph app from your device.
- Re-download and install it fresh from the App Store.

7. Check App Permissions
- Go to Settings > The Telegraph and ensure notifications, background app refresh, and other permissions are enabled.

If you subscribe through Apple, you might also want to tap “Restore app purchase” inside the app under Settings > Manage Account, to sync your subscription data properly1 2.

If after all this the problem remains on iOS and iPadOS apps but works fine in Chrome on Mac—as you mentioned earlier—it’s likely a compatibility or backend issue that The Telegraph developers need to fix. I’d recommend reporting this directly to The Telegraph support at [email protected] with your device details and the issue description.

Would you like me to help you step through any of these fixes? Are you satisfied with this plan for your iOS app?