Hi there! I understand that the comments on The Telegraph app are jumping around and becoming unreadable for you. Could you tell me a bit more about when this happens? For example, does it happen when you scroll through comments, when replies load, or maybe when you tap on certain comments? Also, have you noticed if this happens consistently or only sometimes?

Knowing these details will help me guide you better. Meanwhile, here are some initial steps you can try to smooth out comment display issues:

1. Log out and log back into your account in the app. This can refresh your session and potentially fix syncing or loading glitches with comments.

2. Clear the app cache:
- Go to your Android device’s Settings > Apps > The Telegraph
- Tap Storage > Clear Cache (do not clear data yet to avoid losing settings).
This clears temporary files that might be causing display issues.

3. Check for app updates: Make sure your Telegraph app is updated to the latest version from the Google Play Store. App updates often include bug fixes.

4. Try a different browser or view via The Telegraph website: Sometimes the issue could be WebKit rendering related on your device’s default browser engine. Using browsers like Google Chrome or Mozilla Firefox can provide a different experience.

If you’ve already tried these or if the problem persists, let me know, and we can explore more advanced fixes such as reinstalling the app or checking if there are any account-specific or device-specific bugs reported lately.

Are you able to try those steps for now and tell me how it goes?

The comments jump everytime a new comment comes in.

Thanks for the extra details! So, the comments jump every time a new comment comes in—that sounds like the comment section is auto-refreshing or updating in real time but is causing the screen to shift unexpectedly.

Here’s what I’d suggest to help smooth this out on your Android WebKit device:

1. Try disabling auto-refresh within the app settings if available:
Some apps have an option to turn off live comment updates or auto-refresh, letting you manually refresh comments instead. Check The Telegraph app’s settings or comment section menu for this option.

2. Switch comment view to ‘Latest’ or ‘Oldest first’:
Sometimes changing the sort order for comments reduces the issue, as updates tend to appear at the bottom or top less abruptly. Look for sorting options near the comments area.

3. Log out and back in:
This refreshes your session and may clear any syncing bugs causing this jumpy behavior. (You might have tried this already, but it’s quick to check again.)

4. Clear app cache:
Since you’re on Android 10 with WebKit browser engine, clearing the app’s cache can help remove any temporary files that might cause UI glitches:
- Settings > Apps > The Telegraph > Storage > Clear Cache

5. Switch to viewing comments in a different browser:
Since WebKit rendering can sometimes struggle with live updates, try viewing The Telegraph comments on Chrome or Firefox on your device. This might make the experience more stable.

6. Check for app updates:
Ensure your Telegraph app is the latest version, as recent updates might address comment section bugs.

If these steps don’t fix the jumping, it could be a known issue with the app’s live comment refresh feature. In that case, reporting it directly via The Telegraph’s support page or the app’s feedback option helps their developers prioritize a fix2.

Would you like me to guide you through any of these steps or help you find the settings menus? How does that sound so far?

Jumping comments are unreadable.

Thanks for letting me know it’s the jumping caused by new comments coming in that's making the comments unreadable. From what I've seen, this is a known app behavior where live comment updates cause the list to move unexpectedly on Android devices using WebKit browsers.

Here’s a step-by-step to help you reduce or stop that jumping effect:

1. Disable auto-refresh if possible:
Check within The Telegraph app settings or the comments section for any option to turn off live comment updates or auto-refresh. Switching to manual refresh can stop sudden jumps.

2. Try a different browser:
Since you’re on a WebKit-based browser (common on some Android devices), switching to Google Chrome or Mozilla Firefox might offer a more stable comment viewing experience without jumps1.

3. Clear the app cache:
Go to Settings > Apps > The Telegraph > Storage > Clear Cache. This removes temporary files that might cause UI glitches.

4. Log out and log back in:
This refreshes your session and could fix syncing issues that cause comments to jump2.

5. Update or reinstall the app:
Ensure you have the latest version of The Telegraph app. If issues persist, try uninstalling and reinstalling to get a fresh start.

If none of these steps stop the jumping, it might be a bug the developers are aware of and working to fix. In that case, you can report the problem directly via The Telegraph’s support page or app feedback function1.

Would you like me to help you navigate these steps from your device? Are you able to try switching browsers to see if that helps first?