[The Telegraph] App crashes in middle of article and takes you back to home page. Happens on both iPhone and iPad.

R
Russell Jackson
1 year ago In The Telegraph
App crashes in middle of article and takes you back to home page. Happens on both iPhone and iPad.

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Hi there! I understand that you're experiencing app crashes when reading articles on The Telegraph app, and this happens on both your iPhone and iPad. Let's work together to resolve this issue.

First, could you confirm if you have the latest version of The Telegraph app installed on both devices? Sometimes, updates can fix bugs that might be causing crashes.

If you already have the latest version, let's try some basic troubleshooting steps:

1. Restart your device: Power off both your iPhone and iPad. Wait for about 1-2 minutes and then turn them back on. This can help clear minor glitches.

2. Force close the app: On both devices, swipe up from the bottom of the screen (or double-click the Home button on older devices) to view running apps. Find The Telegraph app, swipe it up to close it, and then reopen it.

3. Reinstall the app: If the above steps don't resolve the issue, deleting and reinstalling the app can help. To do this:
- Press and hold the app icon until it jiggles, then tap the 'X' to delete it.
- Go to the App Store, search for The Telegraph app, and reinstall it.

If the issue continues after these steps, it may be worth checking for any updates for your iOS, as keeping your operating system up to date can resolve compatibility issues.

Please try these steps and let me know how it goes! Are you satisfied with the solution I provided?

R
Russell Jackson
1 year ago

App crashes in middle of article and takes you back to home page. Happens on both iPhone and iPad.

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