If the Octopus Electroverse route planner is hanging or not responding, follow these steps to troubleshoot and resolve the issue:

1. Check Your Internet Connection
Ensure that your device has a stable internet connection. You can try switching from Wi-Fi to mobile data (or vice versa) to see if it improves the application's performance.

2. Restart the App
Close the Electroverse app completely and then reopen it. This can often resolve temporary issues that cause the app to hang.

3. Clear Cache
If you're using the Electroverse app on a mobile device, you can try clearing the app cache:
- Go to your device Settings.
- Navigate to Apps or Application Manager.
- Find the Electroverse app and tap on it.
- Select "Storage" and then "Clear Cache".

4. Update the Application
Make sure you are using the latest version of the Electroverse app. Check the Google Play Store or Apple App Store for updates. Updating the app can resolve bugs that may cause it to hang - learn more.

5. Reboot Your Device
Sometimes, rebooting your device can resolve performance issues, including app-related hanging.

6. Try the Web Version
If the app continues to hang, consider using the Electroverse web application via your desktop or mobile browser to plan your route.

7. Check for Known Issues or Maintenance
Visit the Octopus Electroverse FAQ page or community forums for any announcements regarding known issues or maintenance that might be causing the planner to hang - learn more.

8. Report an Issue
If none of the above steps work, and you're still facing problems, use the 'report an issue' feature in the app or on the website to inform the support team of the hanging problem - learn more.

By following these steps, you should be able to resolve the issue with the Octopus Electroverse route planner hanging. If the problem persists, consider seeking assistance from the customer support team of Octopus Energy.