[Wanderlog] Any time I tried to add a new destination in, I get a white screen and it doesnt save

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Dan William
10 months ago In Wanderlog
Any time I tried to add a new destination in, I get a white screen and it doesnt save

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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10 months ago

Hi there! I understand that you're seeing a white screen and your new destinations aren't saving when you try to add them in the Wanderlog app. That sounds like an annoying situation to be in. To help you better, could you tell me a bit more about how you're accessing Wanderlog? Are you using the web version or the desktop app? Also, do you see the white screen immediately after clicking to add a destination, or after entering some information?

In the meantime, here’s a step-by-step approach we can try to fix this issue on your Windows device with WebKit:

1. Clear Browser Cache and Cookies:
Sometimes old cache or cookies can interfere with how pages load and save data. You can clear those from your browser settings and then reload the Wanderlog app.

2. Try a Different Browser or Update Current Browser:
Since you're using a WebKit-based browser on Windows, make sure it’s updated to the latest version. If possible, try accessing Wanderlog in a different browser (like Chrome, Edge, or Firefox) just to see if the issue persists.

3. Disable Browser Extensions:
Some extensions can block scripts or interfere with app processes. Temporarily disable any extensions, especially ad blockers or privacy-related ones, and try adding a destination again.

4. Check Internet Connection Stability:
Ensure your connection is stable during the saving process. If your connection drops, the app might fail to save and show a white screen.

5. Log Out and Log Back In:
Sometimes refreshing your session helps. Log out from Wanderlog, close the browser, reopen it, and log back in.

If after trying these steps you still get the white screen, it could be related to a server-side issue or a bug in the app version you’re using. In that case, I would recommend contacting Wanderlog support directly at [email protected] with details about your device, browser, and error— they can investigate further.

Let me know how these go and if you need help with any of those steps! Are you satisfied with the solution I provided so far?

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