Hi there! I can understand how confusing it might be that your password works on a computer but not on the Brightside app. Let's figure this out together!

Here are a few things we can check:

1. Input Method: Sometimes, app input can be sensitive to how passwords are entered. Are you sure that the password is being typed correctly in the app? If you’re using a keyboard with different language settings or special characters, that might cause discrepancies.

2. App Update: Make sure that your Brightside app is updated to the latest version. Sometimes, older versions of apps can have bugs that impede functionality.

3. Re-enter Password: Try deleting the currently entered password and typing it out again, watching for any typos or accidental spaces.

4. Network Connection: Ensure your device has a stable internet connection, as connectivity issues can sometimes lead to login problems.

5. Clear App Cache: If you're on a newer version of the app, consider clearing the app's cache. This can resolve certain login issues.

6. Password Reset: As a last resort, you might want to consider resetting your password through the "Forgot Password?" option in the app, just to ensure that there aren't any unseen issues with your current password.

If you've already tried some of these steps or if the issue persists, just let me know, and we can dig a bit deeper or consider contacting Brightside support. Are you satisfied with this guidance, or is there anything specific you'd like to explore further?

tried all of those, including deleted app from iphone and reinstalled it.

Thank you for your patience! Since you've tried reinstalling the app and it’s still not working, it might be best to escalate this issue a bit further. Here’s what you can do next:

1. Contact Brightside Support: Since the app seems to be giving you persistent issues, reaching out directly to Brightside support can be the most effective way to resolve this. They will have access to your account details and be able to investigate further. You can contact them here: Brightside Support Contact 1.

2. Check for App-Specific Issues: While you've already reinstalled the app, sometimes there can be temporary outages or bugs affecting specific versions. They might be able to confirm if others are experiencing similar issues.

3. Explore Other Access Options: In the meantime, if you need to manage your financial tasks, you can do so through the Brightside website on your computer until the app issue is resolved.

Please give the support team a try. They should be able to provide you with more targeted assistance for your situation. Are you satisfied with this direction, or is there anything else I can help you with?