Hi there! I see that your My Hospital app game isn’t loading on your Mac running OS X 10.15.7. Let’s get this sorted out together. Could you tell me a bit more about what happens when you try to load the game? For example, does it get stuck on a particular screen, crash, or fail to open at all?

While I wait for that info, I can suggest some initial troubleshooting steps that often help with game loading issues on Mac:

1. Quit and Restart the App
Make sure the game is completely closed (check in the Dock or use Command + Q if needed), then reopen it.

2. Restart Your Mac
Sometimes a simple reboot clears temporary glitches.

3. Check Your Internet Connection
Some hospital games rely on internet connectivity to load data. Try loading a website or running a speed test to confirm your connection is stable.

4. Clear Cache and Temporary Files
For some games, corrupted cache files can cause loading issues. On Mac, you can:
- Quit the game.
- Open Finder, press Command + Shift + G, and enter ~/Library/Caches/
- Look for any folders related to My Hospital or the game publisher and delete them.
- Restart the game.

5. Update the Game and Your OS
Make sure you have the latest version of the My Hospital app and that your OS 10.15.7 is fully up to date with any patches from Apple.

6. Check for Server Issues
Sometimes the game’s servers (like Amazon AWS servers mentioned) have outages affecting loading6. You might want to check the game's social media or support pages for any announcements.

If you’ve already tried these or the game still won’t load, let me know what you’ve done and any messages or behaviors you notice. We can then try more advanced fixes, like reinstalling the game or verifying game files (if applicable).

Does any of this make sense so far? And what exactly do you see when you attempt to start the game?