[MyChart] Login with username name and password, I get code to verify and then it asks to create new password.

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Gloria Sullivan
8 months ago In MyChart
Login with username name and password, I get code to verify and then it asks to create new password.

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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8 months ago

Hi there! I see you're trying to log into the MyChart app on your Macintosh, and after entering your username and password, you get a verification code, then it asks you to create a new password. Let me make sure I understand—are you being prompted to create a new password every time you log in, or just once during this process? Also, did you recently reset your password or request a password change?

This sounds like it might be part of a password reset or security verification flow. Sometimes, after receiving a verification code, MyChart requires you to set a new password if your old password is expired or marked for reset.

Here’s what I suggest you try step-by-step:

1. Verify your verification code carefully: Make sure you enter the exact code sent to your email or phone.

2. Create a new password: When prompted, enter a new password that meets common criteria (usually at least 8 characters, with a mix of letters and numbers). Avoid reusing old passwords.

3. Confirm the new password: Make sure the new password is typed exactly the same in both fields.

4. Complete the process: Once you set the new password, the system should log you in or ask you to log in again with the new password.

If this cycle repeats—asking for a new password every time after verification—it might indicate:
- The password isn’t actually being saved due to a technical glitch,
- Or there might be a server error or browser caching issue.

To troubleshoot that:

- Try logging in using a different web browser (Safari or Chrome) or the MyChart app itself.
- Clear your browser cache and cookies to ensure there aren't old sessions interfering.
- Make sure your browser and macOS are up to date (macOS 10.15.7 should be fine but check Safari version if using it).
- If using the MyChart app, try reinstalling it.

If you continue having trouble, you can go to the MyChart login page and select the "Forgot Password?" link to reset your password again, following the prompts1.

Would you like me to walk you through clearing your browser cache or resetting your password? Or is there anything specific you've tried so far?

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