[Lucid Hearing] Not pairing

P
Pat
1 year ago In Lucid Hearing
Not pairing

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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1 year ago

Hello! I see you're having trouble pairing your Lucid Hearing device with your iPhone. Let's work together to get that sorted out.

Could you please provide me a bit more detail? For instance:
- Are you able to see your hearing aids listed in the Bluetooth settings on your iPhone?
- Have you already tried any troubleshooting steps, such as rebooting the phone or the hearing aids?

Once I have more information, we can proceed with the best way to resolve the pairing issue.

P
Pat
1 year ago

When I go to the app it just says pairing. Doesn’t do anything else

user
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117 Points 6 Followers
Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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1 year ago

Thanks for the details! If the Lucid Hearing app is stuck on "pairing," we can try a few steps to resolve that.

1. Restart Your Hearing Aids: Turn off your hearing aids completely, wait for about 10 seconds, and then turn them back on. This can help to reset the connection.

2. Restart Your iPhone: Sometimes, a quick reboot of your device can clear up any temporary issues. Just turn your iPhone off and on again.

3. Check Bluetooth Settings:
- Go to the Settings app on your iPhone.
- Tap on Bluetooth and make sure that Bluetooth is enabled (the toggle should be green).
- If you see your hearing aids listed, tap the "i" next to them and choose "Forget This Device."

4. Reopen the Lucid Hearing App: After you've restarted both the hearing aids and your iPhone, reopen the Lucid Hearing app and try to pair your hearing aids again.

5. Update the App: Ensure your app is updated to the latest version. You can check this by visiting the App Store and navigating to your updates.

If the problem persists after trying those steps, we may need to explore more specific solutions or contact support directly. Please let me know how it goes!

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