Hi there! I see you're having trouble connecting your hearing aids to the Lucid Hearing app on your Android 10 device. Let's work through this together to get everything connected smoothly.

To start, could you tell me a bit more?
- Are your hearing aids showing up in your phone's Bluetooth settings?
- Have you tried pairing them before, or is this the first time?
- Have you recently updated the Lucid Hearing app or your phone's software?
- Are the hearing aids charged and out of their case?

Meanwhile, here’s a general step-by-step guide you can try:

1. Charge and Power On: Make sure your hearing aids are fully charged and turned on (usually by removing them from their case).
2. Unpair Previous Connections: In your phone's Bluetooth settings, forget or remove any existing connections related to your hearing aids to avoid confusion.
3. Restart Your Phone: Rebooting can clear temporary issues that interfere with Bluetooth.
4. App Permissions: Open the Lucid Hearing app, and ensure it has all the necessary permissions (Bluetooth, location, etc.) to detect nearby devices.
5. Pairing Process: Within the app, start the pairing process. Follow prompts carefully to select your hearing aids from the list. Sometimes hearing aids may appear with two similar Bluetooth names—choose the one designated for your device.
6. Stay Close and Avoid Interference: Keep your phone and hearing aids close, away from other Bluetooth devices, to minimize connection problems.

If these steps don't connect your hearing aids, there might be a more specific issue like audio settings within the app or device compatibility that we can explore further.1 3

Let me know what you’ve tried already and any details you can share, and we’ll get your hearing aids working with the app!

Showing on blue tooth yes. First time pairing them yes.

Thanks for the details! Since your hearing aids show up in your phone’s Bluetooth but it’s the first time pairing, it’s good that the basic Bluetooth connection works. Sometimes with the Lucid Hearing app, first-time pairing on Android can be a bit tricky if the app or phone misses a step. Let's narrow down what might help:

1. Close Other Bluetooth Devices: Ensure your hearing aids are not connected to any other device nearby, as that can block the pairing process. Turn off Bluetooth on other nearby devices if possible.

2. Forget Hearing Aids and Re-pair via Android Settings:
- Go to Settings > Bluetooth on your Android device.
- Find your hearing aids in the list and tap Forget or Unpair even if you’re pairing for the first time. This clears any partial or leftover connection.
- Turn Bluetooth off and then back on.

3. Turn Off and Restart Hearing Aids: Power them off fully, then back on to reset their Bluetooth mode.

4. Open the Lucid Hearing App and Start the Pairing from Within the App:
- Put the hearing aids in pairing mode (usually by removing and reinserting them or following instructions specific to your model).
- Start pairing inside the app, which helps it fully recognize the devices beyond the standard Bluetooth menu.

5. Grant All App Permissions: Make sure the app has permissions for Bluetooth, Location (Android requires this for scanning Bluetooth devices), and possibly Storage.

6. Bluetooth Location Settings: Confirm Location services are enabled in your phone’s main settings, as Android limits Bluetooth scanning without this turned on.

7. Check for Multiple Bluetooth Names: Sometimes, two entries appear (like "HA_left" and "HA_right") — pairing both from the app side is necessary.

If this still doesn’t work, try restarting your phone and repeating the app pairing steps.

These steps are aligned with Lucid Hearing’s support guidance for Android Bluetooth issues2 3.

Would you like me to guide you through any specific step? Or do you notice more than one hearing aid name appearing on your Bluetooth list?