Hi! I see that your Lucid Hearing app isn't streaming incoming calls to your hearing aids. Let's work through this together and get your calls streaming properly.

To start, could you let me know:
- Which phone or device are you using with the Lucid Hearing app? (e.g., brand and model)
- Have you noticed if the issue happens only with incoming calls or also with other audio, like music or media apps?
- Have you tried any steps already to fix the problem?

Meanwhile, a common effective fix is to reset the connection between your phone and hearing aids. Here’s a straightforward step-by-step you can try on your Windows device:

1. On your phone, go to Bluetooth settings and “forget” or remove your hearing aids from the Bluetooth device list.
2. Close and uninstall the Lucid Hearing app completely.
3. Reboot your phone to clear any temporary glitches.
4. Re-download the Lucid Hearing app from your app store.
5. Open the app and go through the pairing process again to connect your hearing aids fresh with the phone.

This often clears out connection issues that stop calls from streaming1.

Also, inside the Lucid Hearing app, while streaming audio (like during a call), check the Audio EQ settings and make sure the Audio Mix slider isn't fully turned toward “Ambiance.” Sometimes, incorrect audio settings can mute call audio in the hearing aids2.

If you have done these steps or still face issues, please tell me, and we can try some advanced troubleshooting including checking Bluetooth profile settings, app permissions on your phone, or even verifying if any firmware updates are pending for your hearing aids.

Does this sound good? Would you like help going through these steps?