Hi there! I understand you're having trouble getting the Lucid Hearing app on your Android 10 phone to connect with your hearing aids. Let's work through this together. To start, could you tell me if your hearing aids show up at all in your phone’s Bluetooth device list? Also, have you already tried pairing from the phone’s Bluetooth settings directly, or just through the app?

In the meantime, here’s a step-by-step guide to try:

1. Check App Permissions: Make sure the Lucid Hearing app has all the necessary permissions (like location and Bluetooth access) enabled. Without these, the app can't find or pair with your hearing aids properly.

2. Bluetooth Connection:
- Go to your Android phone’s Settings > Connected devices > Pair new device.
- Ensure your hearing aids are in pairing mode (refer to your hearing aid manual if needed).
- Select your hearing aids from the list when they appear.

3. Use the Lucid Hearing App to Pair:
- Open the app and follow the on-screen instructions to discover nearby devices.
- When your hearing aids show up, check the box next to them and tap the Pair button.

4. Forget Previous Connections: If your hearing aids appear twice in the Bluetooth list or have been paired before, try removing them (forget device) from the Bluetooth paired devices. Then try pairing fresh.

5. Restart Your Phone and Hearing Aids: Sometimes a simple reboot of both devices clears connectivity issues.

6. Update the App: Ensure you’re running the latest version of the Lucid Hearing app from the Google Play Store.

If you need visual guidance, Lucid Hearing provides helpful videos and a detailed PDF guide specific for Android users that walk through this process step-by-step 1 2.

Let me know if you’ve already tried these or if you see anything different happening when you try to connect. That way, I can help you dig deeper!