[i24NEWS] Sometimes just won't open Using it as an app in Google Tv

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Steve
1 year ago In i24NEWS
Sometimes just won't open Using it as an app in Google Tv

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hi there! I understand that you're having trouble with the i24NEWS app occasionally not opening on your Google TV. That can definitely be frustrating! Let's try a few steps to see if we can resolve this.

### Step 1: Restart Your Google TV
Sometimes, a simple restart can solve many problems. Just unplug your Google TV from the power source, wait for about 30 seconds, and then plug it back in.

### Step 2: Check Your Internet Connection
Make sure that your Google TV is connected to the internet. You can check the connection in the settings:
1. Go to Settings.
2. Select Network & Internet.
3. Ensure your Wi-Fi is connected and check the signal strength.

### Step 3: Update the i24NEWS App
Outdated apps may sometimes cause issues:
1. Open the Google Play Store on your Google TV.
2. Search for i24NEWS.
3. If there’s an option to update, please do so.

### Step 4: Clear Cache and Data for the i24NEWS App
Clearing the cache can help with performance issues:
1. Go to Settings.
2. Select Apps.
3. Find i24NEWS and select it.
4. Choose Storage, then click on Clear Cache and Clear Data.

### Step 5: Reinstall the App
If the above steps haven't worked, uninstalling and then reinstalling the app can sometimes fix persistent issues:
1. Go back to Settings > Apps.
2. Select i24NEWS and choose Uninstall.
3. After it’s uninstalled, go to the Google Play Store to reinstall it.

### Step 6: Check for System Updates
Make sure your Google TV software is up to date:
1. Go to Settings.
2. Select Device Preferences.
3. Choose About, then scroll down to System Update to check for updates.

If these steps don’t resolve the issue, it might be beneficial to reach out to the i24NEWS support team through their contact page here.

Are you satisfied with the solution I provided, or is there anything else you’d like to explore?

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