Hi there! I’m sorry to hear you’re having trouble logging into BorrowBox. Let’s see if we can get that sorted out for you.

To start, could you tell me:
- Are you seeing any error messages when you try to log in?
- Are you using your BorrowBox username and password, or logging in via a library account or another service?
- Have you tried resetting your password yet?
- Are you experiencing this issue on your Mac (OS X 10.15.7), in a web browser or via the BorrowBox app?

With a bit more detail, I can guide you through the best next steps!

Sign in unsuccessful message

Thanks for that extra info about the "Sign in unsuccessful" message. That helps narrow things down a bit.

A common reason for this message on BorrowBox is if your library account is blocked due to overdue items. Libraries sometimes block borrowing privileges when items are overdue, which would prevent you from logging in successfully. Have you checked with your library to confirm if there are any overdue books or if your account has any restrictions? Returning or renewing those items usually resolves the login block1.

If that’s not the case, or if your account is clear, here’s what you can try next on your Mac:

1. Make sure your BorrowBox app or browser version is up to date. Sometimes outdated software can cause login issues.
2. If you’re using the web browser, clear your browser cache and cookies (in Safari: Safari menu > Preferences > Privacy > Manage Website Data > Remove All).
3. Try logging in via a different browser or device, if possible, to isolate if the issue is on your Mac or with your account.
4. If you’ve tried multiple failed logins recently, BorrowBox might temporarily lock your account for security. This usually lifts after some time or by contacting your library.

If none of that helps, there have been rare cases where accounts were accidentally deleted or there are server-side problems, so re-registering or reaching out to BorrowBox support might be needed2.

Could you let me know if you’ve checked for overdue items and what steps you’ve tried so far? That way I can assist you further!

No overdue items. Have spoken to the library to confirm. I’m putting in my membership number and but no luck

Thanks for confirming that you've got no overdue items and that your library has verified your account status. Since you mentioned you're entering your membership number and still getting the "sign in unsuccessful" message, let's try a few more focused steps:

1. Check if you're entering your library card number exactly as required — some libraries ask you to omit certain initial digits like leading zeros or a prefix (for example, some ask you to leave out "633" or any other prefix). Double-check your library's login instructions to make sure the number format is correct10.

2. Verify your PIN/password — Along with the card number, your PIN or password must be entered accurately. If you’re unsure or have never set it, you might want to reset it via your library website or directly through BorrowBox if that option is enabled.

3. Reset the BorrowBox app on your Mac — If you are using the app, try these steps: open the app, go to Settings, look for Account Details, and tap 'Reset.' This will sign you out and let you enter your credentials fresh5. After that, try logging in again.

4. Try using the BorrowBox website directly on your Mac's browser instead of the app:
- Open Safari or your preferred browser, go to the official BorrowBox site, and click Sign In.
- Enter your library card number and PIN exactly as per your library’s requirement7.

5. Restart your Mac — Sometimes a simple restart helps refresh your system and app connectivity1.

6. Check if your account needs to be re-registered — Some libraries require customers to re-register accounts every few years. Confirm with your library if this applies, as an expired account could block your login8.

Could you please try these steps in this order and let me know how it goes? If the problem persists, I can help you draft an email to BorrowBox support or guide next steps.